Senior Support Services Officer (Democratic Services)

About the role

Are you an exceptional organiser who loves helping others shine? Do you thrive in a busy environment where no two days are the same? If you’re looking for a line management role where your natural efficiency, calmness and teamwork skills make a real difference, this could be the perfect next step for you.

We’re looking for a Senior Support Services Officer to lead our small Democratic Services Support Team and keep the Democratic Services function running smoothly. You’ll be at the heart of supporting both officers and elected members, ensuring they receive a seamless, top‑tier administrative and support service.

If you are motivated, organised, great with people and enjoy helping teams succeed, we’d love to hear from you.

What will you be doing?

As our Senior Support Services Officer, you will:

Lead, support, and develop a small team

You’ll manage workloads, coach your team, set priorities, and champion high standards of service delivery.

Be the go‑to expert for Democratic Services administration

You’ll oversee everything from inbox management and correspondence handling to performance reporting, training records, and managing key systems.

Help everything run like clockwork

You’ll coordinate meetings and venues, maintain records and filing systems, process invoices and member expenses, support webcasting and virtual meeting arrangements, and make sure officers and members have everything they need to do their jobs effectively.

Provide an exceptional service to the public, officers, and elected members

Your professionalism, accuracy and proactive approach will help ensure the smooth running of Council decision‑making and democratic processes.

Please do check out the job description for further details!

About you

We’re looking for someone who:

• Has strong organisational, administrative and IT skills
• Communicates clearly and confidently, both in writing and in person
• Can juggle multiple tasks without dropping the detail
• Is comfortable managing people and helping others improve
• Takes pride in delivering a reliable, accurate and friendly service
• Handles confidential information with discretion and professionalism
• Works well under pressure and stays calm when deadlines are tight

Experience in local government or democratic services is helpful, but not essential. What matters most is your ability to lead a team and run an efficient, high‑quality support service.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)