Senior Transport Information Officer

About the Role

We are seeking a highly organised and proactive Senior Transport Information Officer to join our multi-skilled and flexible Transport Information Team.

This senior position carries direct supervisory responsibility for Transport Information Assistants and plays a central role in ensuring that passengers across the Liverpool City Region receive accurate, accessible and up‑to‑date printed and digital transport information.

In this role, you will lead and coordinate the production, publication and distribution of both printed and digital travel information for bus services across the region. This includes timetables displayed at more than 6,000 bus stops, real‑time information, journey planner data, disruption messages, and mapping and wayfinding materials at major bus stations and interchanges.

You will be responsible for managing bus service registration data, quality‑assuring digital outputs, updating disruption feeds, maintaining travel updates on the Merseytravel website, and preparing materials for both bus and rail services. The role also includes overseeing the day‑to‑day running of the in‑house print facility, coordinating third‑party distribution contracts, and responding to customer comments within corporate timescales.

As a senior team member, you will plan workloads, set deadlines, resolve technical and data issues, liaise with internal and external partners, and ensure the consistent delivery of accurate, high‑quality passenger information.

About the person

We’re seeking an organised, detail‑focused professional with experience in transport information or data management. Strong desktop‑publishing skills are essential, along with the ability to handle and validate data for digital systems.

You’ll work closely with internal teams, suppliers and transport operators, resolving technical or data issues and providing clear, timely communication. Leadership experience gained through managing workloads, supporting staff and supporting the delivery of the team’s daily workload is essential.

Above all, we need someone committed to high standards, accuracy and improving the customer experience across the Liverpool City Region.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

1) Outline your experience using desktop publishing software such as QuarkXPress and Adobe Illustrator to produce accurate, accessible and high‑quality work.

2) Describe your experience of working with data, including how you checked for accuracy, identified any issues or inconsistencies, and ensured the information was reliable for use?

3) Describe how you have applied your communication skills to work collaboratively within a team, demonstrate flexibility in responding to changing circumstances, and build constructive relationships with colleagues or external partners.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years’ service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa