Service Charge Specialist

As a Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide.

No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need.

What You’ll Do
You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information.

What You’ll Need

• Commitment to delivering first-class customer service
• Experience working with and managing service charges
• Experience managing the reconciliation and budgeting process
• Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice
• A professional qualification such as CIH or IRPM (desirable)

This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.

Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
  

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Interviews will be taking place face to face at the Westminster Bridge Road office on Tuesday 10th and Wednesday 11th March 2026