Service Coordinator

Salary Range: £37,312
Work Location: Work across both sites: 5 Pancras Square, London N1C 4AG & Crowndale Centre, 218 Eversholt Street, London NW1 1BD
Hours per week: 36
Contract type: Permanent
Closing Date: Sunday 7th September 2025 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.

Here’s where you can help decide a better future for us all, by providing enhanced administrative support in meeting the demands of frontline practice. This practical support is critical in ensuring the child and family social worker’s time is used to best effect in helping families to keep children safe. You'll be a valued part of a team making a real and lasting impact every day.

What You’ll Be Doing / How You’ll Be Involved

Join a dedicated team supporting social workers who make a difference every day in a fast-paced, emotionally complex environment. This role is all about providing outstanding frontline support over the phone, in person, and behind the scenes where your communication skills, discretion, and initiative will truly shine. You'll help improve processes, manage sensitive information, and navigate systems and legislation to keep services running smoothly for children, young people, and their families. It's a rewarding opportunity for someone who thrives under pressure, takes pride in excellent service, and is ready to be a calm, capable presence at the heart of a busy team.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers): http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11068316/file/documen…

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

To be considered for this fantastic opportunity its essential the successful candidate is educated to GCSE level or equivalent (Maths and English), and/or have an NVQ3 in Business Administration or similar.

This role needs someone confident working in a busy service environment, ideally with experience in child and family services, who can stay organised, manage sensitive information professionally, and liaise effectively with colleagues across different organisations. Strong admin skills are essential, especially using systems to handle financial or statistical data. You’ll also need to be comfortable taking accurate minutes, or willing to learn, and apply clear communication and sound judgement in a fast-moving, confidential setting.

What We Offer

At Camden, you’ll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity 

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.