Service Delivery Manager

Job summary

The role sits within the Advice Team in the All Hazards Public Health Response (AHPHR) division and delivers evidence based quality assured public health response advice, guidance and leadership across UKHSA, government and partner agencies to mitigate against all hazards and threats impacting on health security.

The AHPHR division is responsible for:

• Supporting the Chief Medical Advisor and Chief Executive with evidence, intelligence and advice across all hazards
• Delivering high quality rapid evidence reviews in support of national incidents to inform guidance, decision making and incident response
• Leading for UKHSA on consolidated public health advice on CBRN issues and improve national incident preparedness and response
• Leading for UKHSA on guidance standards, production and quality assurance across all-hazards guidance published on gov.uk

The post holder will support the day to day running of the Advice Team Portfolio to strengthen the planning, delivery and co-ordination of projects and activities across the team. This will include supporting the Advice Team to oversee the delivery of projects; ensuring that objectives are clearly defined and achieved within the agreed time, cost and quality constraints. The post holder will have a key role in co-ordinating work across the team and to ensure the agreed project outputs are delivered to achieve maximal impact.

Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Job description

Specific project delivery duties

• Manage the day to day running of the Advice Team Portfolio, to deliver agreed outcomes within time, cost and quality constraints.
• Build and maintain an activity management system which captures all activity across the Team.
• Build project plans and monitor the progress of specific projects.
• Evaluate and assess the impacts of project risks, monitor and manage those risks and escalate risks to Advice Team as required.
• Provide business planning advice and co-ordinate across the Advice Team Portfolio by ensuring that project information systems are kept up to date and are in accordance to the relevant project management standards.
• Initiate and implement plans, organise activities taking into account interdependencies and deadlines, making modification to plans as required.
• Support assurance, audit and contribute to the production of timely and accurate reports on project performance by producing update reports on specific projects.
• Assess project performance, making decisions on appropriate actions where projects deviate from project standards.

Stakeholder engagement

• Initiate, develop and maintain stakeholder relationships at all levels.
• Actively promote and carry out collaborative working across teams.

Line management/matrix management

• Work with multi-organisational teams across the Chief Medical Advisor group, supporting other staff to deliver the Advice Team Portfolio objectives.
• Deputise for Advice Team where needed.

Quality improvement

• Promote quality improvement of all aspects of the Advice Team Portfolio
• Provides input to and implements policies and procedures within the scope of the Portfolio
• Responsible for ensuring adherence to budget, on-going monitoring of expenditure against budget.

Person specification

Essential criteria:

• Educated to degree level in life science or related fields or equivalent relevant professional experience.
• Project Management (e.g. Prince2 Practitioner) or relevant experience
• Experience of working in health projects or programmes
• Experience of managing multiple, complex projects using project management tools and techniques
• Effective communication with variety of internal and external stakeholders, including NHS, local and national government departments, senior academic experts and large national third sector bodies
• Ability to provide and receive sensitive information and to communicate this to senior stakeholders and large groups
• Experience of working in projects delivered in partnerships
• Experience of working in a change environment
• Ability to manage multiple projects, to prioritise effectively with the tenacity to work under pressure whilst meeting conflicting deadlines
• Ability to motivate team members and influence others in more senior positions
• Good written and oral communication skills
• Good presentation skills
• Able to line manage staff, allocate work and to motivate them to deliver agreed objectives
• Strong capability in using Microsoft Office applications, specifically Outlook, Word, Excel and PowerPoint and experience of using digital tools to manage workflows
• Works to achieve agreed objectives, directing own workload and activities within the organisational policies
• An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems
• Able to travel throughout the region and country as required
• An understanding of and commitment to equality of opportunity and good working relationships.

Benefits

Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed (18) essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)
• 1000 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible).

Please do not email us your CV.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.

Longlisting:

In the event of a large number of applications we may longlist into 3 piles of:

1. Meets all essential criteria
2. Meets some essential criteria
3. Meets no essential criteria

If used, the following will proceed to shortlisting:

1. Meets all essential criteria

Shortlisting:

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of the following:

• Educated to degree level in life science or related fields or equivalent relevant professional experience
• Project Management (e.g. Prince2 Practitioner) or relevant experience
• Experience of managing multiple, complex projects using project management tools and technique

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a single remote interview.

Knowledge, experience, skills & abilities will be tested at interview.

You will be required to deliver a 5 minute presentation on co-ordinating the delivery of multiple projects. The presentation should cover

• Approaches for coordinating with the project team and wider stakeholders
• Tools and resources you would utilise
• Likely challenges and potential solutions when managing multiple projects.

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a standard disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check (SC) clearance.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Eligibility Criteria – External

Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Please be aware that the salary is based on the office location.

Senior Executive Officer (SEO)
• £41,983- £48,128 (National)
• £44,148- £50,121 (Outer London)
• £46,310- £52,113 (Inner London)

Future location
UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full
completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability
Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud Check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be
checked against the Cabinet Office Internal Fraud Hub, and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for external candidates to the Civil Service.

Careers website
Please visit our careers site for more information https://gov.uk/ukhsa/careers

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gurkamal Bhambra
• Email : gurkamal.bhambra@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's
Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the UKHSA Complaints team via email at: Complaints@ukhsa.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Visit the Civil Service Commission website for further information: https://civilservicecommission.independent.gov.uk