Service Transformation Priority Products Lead (RefL 16224)

Job summary

This position is based nationally.

Job description

Role Title: ST Priority Products Lead

Function/Team: ST Priority Products Lead - Service Transformation Group (STG)

Location: National, with frequent trips to London required

Purpose - overview of job role:

The Ministry of Justice (MoJ) is the largest government department and serves the public by upholding the rule of law and by delivering an efficient, fair, timely and effective justice system in which the public has confidence. We work across our agencies and wider government to bring the principles of justice to life for everyone in society: from our civil courts, tribunals and family law hearings to criminal justice, prison and probation services. We work to ensure that sentences are served and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

The MoJ’s Service Transformation Group (STG), led by Megan Lee-Devlin, is responsible for leading the transformation of our services across the MoJ and its agencies. This includes responsibility for the digital, data, AI and technology underpinning prisons, probation and other critical services across the justice system; as well as oversight of three agencies: the Legal Aid Agency (LAA), Office of the Public Guardian (OPG) and the Criminal Injuries Compensation Authority (CICA). STG also includes the MoJ’s project delivery function and Security and Information Group.

Our mission is twofold: to deliver world class public services; as supported by happy, thriving teams.

This role sits within the ST Priority Products Unit. We are responsible for:

• Delivering cross-cutting STG led solutions to high-priority issues, translating Ministerial and ExCo commissions into clear, outcome-focused product plans.
• Diagnosing complex, cross-cutting service challenges, shaping evidence-based options and actionable recommendations to unblock improved outcomes at pace.
• Testing and validating solutions rapidly, using a digital, product-led approach with thin-slice builds and early proof of concept before scaling.
• Scaling and embedding proven solutions, ensuring smooth transition into sustainable product ownership and operating models.

Job role – key responsibilities and accountabilities

Person Specification

We are seeking an experienced and delivery-focused individual to initiate and drive progress on the Department’s most critical outcomes by drawing on technical capability from across the Service Transformation Group (STG). You will operate with confidence at pace, working closely with SCS and building strong relationships across digital, technology, AI, transformation, data, security & information, and operational teams.

You will bring a strong track record of shaping and delivering complex, cross-cutting initiatives, using a digital product-led approach to turn ideas into actionable, sustainable transformation. You are skilled at synthesising complex information and producing high-quality outputs for senior decision-makers, you will be able to align work to departmental and government priorities and ensure that the DG’s highest-priority issues are progressed with clarity, rigour, and momentum.

As ST Priority Product Lead you will:

• Lead the scoping and delivery of digital products and solutions that contribute to departmental priority outcomes.
• Analyse complex operational challenges, working with policy, operational and Service Transformation Group colleagues to develop evidence-based hypotheses, shape practical options, and produce clear recommendations grounded in qualitative and quantitative insight.
• Apply a digital, product-led approach, leading multidisciplinary teams through focused discovery, thin-slice builds and early proof of concepts to test assumptions and validate value before wider rollout.
• Support the scaling and embedding of proven solutions, working with established product teams and business areas to ensure clear ownership, effective handover, and sustainable ways of working.
• Build strong working relationships across STG, MoJ and its agencies, managing dependencies, resolving issues, and maintaining momentum across organisational boundaries.
• Communicate clearly and confidently, producing high-quality briefings, updates and presentations tailored to different audiences.
• Operate flexibly and adapt quickly to emerging priorities, re-scoping work as needed, and maintaining focus on outcomes in a fast-paced and evolving environment.

Key Relationships:

DG STG and their Private Office, executive agency CEOs, Directors and their teams in the Group, ExCo and their Private Offices, the Permanent Secretary and Ministerial Private Offices.

Person specification: essential qualifications, experience and/or technical skills

Essential criteria:

• Strong analytical and problem-solving skills, with experience breaking down complex issues, developing practical options, and producing robust qualitative and quantitative analysis to inform decisions.
• The ability to generate insight from user needs, service data, and operational evidence to shape digital product and delivery decisions.
• Clear and effective communicator, able to translate complex or ambiguous information into concise briefings, recommendations and presentations for a range of audiences, including senior stakeholders.
• Proven ability to lead multidisciplinary teams or workstreams, setting clear direction, maintaining momentum, and fostering collaborative, high-performing ways of working.
• Strong stakeholder management skills, with experience working with senior leaders and cross-functional partners to manage dependencies, resolve issues, and maintain alignment.

Desirable:

• Experience delivering digital or data products;
• An understanding of the product operating model;
• An understanding of the Department and/or STG and its strategy and priorities.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/16224?entityId=16224