Sessional support officer, Here for You (delivery)
Please apply online via the link provided.
About the role
Here for You is Breast Cancer Now’s personalised referral route to all of our services. Due to the demand, we’re looking for a bank of sessionals to help us continue to ensure patients get calls within service level agreements. And to provide timely and trusted information and support to people diagnosed with breast cancer. This involves responding to safeguarding issues, collecting data, and delivering excellent information on the phone.
You’ll be responsible for making initial calls and follow up calls to primary and metastatic breast cancer patients. The calls are either appointment based or callback list based.
As a sessional, you’ll be working the hours agreed in advance by your sessional manager and as required each week. Your hours may vary from week to week and are not guaranteed. You’re not required to accept the hours of work offered to you. All or any hours agreed can be withdrawn at any time. Your hours may cover between Monday to Thursday 9-5 and Friday 9-4 pm and and weekdays as well as evening work outside of normal office hours.
Any hours completed would need to be submitted on a monthly timesheet, authorised by the sessional manager. Payment will be made in arrears on the usual payday, for the hours completed in the previous month.
About you
We’re looking for enthusiasm and people with strong communication skills (especially on the phone) and who’ve experience of working in a fast-paced and people-facing environment. The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for team players, who understand the importance of co-production and who are motivated by providing information and support to breast cancer patients. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams. We’re also looking for someone with proficient IT skills.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
Job description
The job description is available for you to download.
Primary location of role and hybrid working
This role is primarily home based.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
If you’ve any immediate questions, please email recruitment@breastcancernow.org
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: Monday 17 November 2025 at 5:00pm
Interview date: Thursday 27 and Friday 28 November 2025
Salary range
- £14.84 per hour