Sheltered Housing Officer

Sheltered Housing Officer

Location:

Castle Point Council Offices, Kiln Road

Salary:

£31,022 - £33,143 per annum (SCP 17-21)

Working Hours:

37 hours per week

Contract Type:

Permanent

Number of Positions:

Two

DBS Check:

Enhanced

Sheltered Housing Officer

Full Time – 37 hours

Grade 5 – SCP Range 17-21

£31,022 - £33,143

Castle Point Borough Council is seeking to appoint two dedicated and compassionate Sheltered Housing Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about supporting older and vulnerable residents to live independently and safely in their homes.You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. This is a great opportunity to make a meaningful difference to our Sheltered Housing community, where you will be the trusted point of contact for residents, helping to foster a sense of community, dignity and wellbeing. If you thrive on building relationships, solving problems, and championing independence, we encourage you to apply for this role.

Key Responsibilities

• Manage the day-to-day operations of a sheltered housing scheme

• Conduct tenant inductions, daily welfare checks, and maintain support plans

• Ensure health and safety compliance, including fire safety and telecare systems

• Liaise with external agencies to coordinate tenant support and social activities

• Promote independence while fostering community cohesion

• Respond to safeguarding concerns and maintain accurate records

• Participate in an emergency out-of-hours rota

About You

We are looking for someone who:

• Communicates clearly and empathetically with older and vulnerable people

• Has experience of working or caring for vulnerable or older people and those living with long term disability

• Works independently and remains calm under pressure

• Has IT skills and is confident using Microsoft Office

• Demonstrates excellent customer service and relationship-building skills

• Has experience in sheltered housing or similar environments

• Understands safeguarding and assistive technologies like telecare

• Has a flexible attitude to being called upon to work in an emergency or unusual circumstances

• Holds a valid driving licence and has access to transport with business insurance

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave
• FREE Gym membership
• Membership of the Local Government pension scheme
• Eye test vouchers
• Professional learning development opportunities
• Staff discounts
• Employee Assistance Programme

For an informal discussion regarding this role, please contact Linda Whiteside (Senior Sheltered Housing Officer) at LWhiteside@castelpoint.gov.uk

The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

Related Documents

• PRIVACY NOTICE FOR EMPLOYEES 2025.pdf (238kb)
• Sheltered Housing Officer Job profile and PS.pdf (171kb)