Sheltered Services Officer Full Time

About the role

⭐Sheltered Services Officer Full Time

We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.

About the role

Do you want to make a real difference to older and more vulnerable residents, helping them live safely, independently and confidently in their homes?

This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our sheltered housing team is at the heart of this transformation.

As a Sheltered Services Officer, you will work directly with residents in our schemes, providing support, reassurance and practical help to ensure they feel safe, connected and able to thrive. You’ll be a familiar, friendly face who residents can rely on – and you’ll play a key role in building strong communities within our schemes.

You will be part of a service that is:

• Visible and connected – smaller patches, stronger links with tenants and communities.
• Supportive and responsive – more focus on helping vulnerable residents maintain independence.
• Engaged and accountable – giving tenants a stronger voice and greater involvement in how their schemes are run.
• Cleaner and safer – with more caretaking support to improve communal spaces.

This is a rewarding and people-focused role where every day you will see the positive impact of your work.

What will you be doing?

What you will be doing

You’ll be responsible for ensuring our sheltered housing schemes are safe, welcoming and supportive environments. Your work will include:

• Being a visible and approachable presence within schemes, building trusted relationships with residents.
• Supporting residents to maintain their independence, while ensuring their wellbeing and safety.
• Responding to issues quickly – from repairs and health & safety concerns to safeguarding alerts.
• Carrying out regular checks on schemes, communal areas and individual residents where appropriate.
• Helping to organise activities and events that reduce isolation and strengthen community spirit.
• Working with Neighbourhood Housing Officers, caretakers, health professionals and support services to provide a joined-up service.

Promoting tenant engagement, ensuring sheltered residents have a strong voice in shaping services

About you

About you

We are looking for people who are caring, proactive and passionate about supporting older and more vulnerable residents.

What will you bring to the role:

• Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
• Experience of working with older people, vulnerable adults, or in housing, support or community services.
• Excellent people skills – approachable, empathetic and confident in building trust.
• The ability to respond calmly and effectively to emergencies or challenging situations.
• Strong organisational skills and attention to detail, with the ability to manage a busy workload.
• A genuine commitment to helping residents feel safe, connected and part of a thriving community.

This is an excellent opportunity to join a forward-looking housing service, make a visible difference every day, and play your part in creating safer, stronger and more supportive communities.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)