Single Homelessness Floating Support Worker

• Recruitment_Pack_MAR_2026

Grade SH4

Contract Fixed Term (18 months)

Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.

Local Government Reorganisation (LGR)

From April 2027, Surrey Heath Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.

While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You’ll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities.

Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future. When the new councils are created in April 2027, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety.

About the Role

In September 2026, the Government announced a new Rough Sleeping Programme, with the aim to provide long term settled accommodation and intensive support for people who have experienced long term rough sleeping.

The role is focused on delivering interventions targeted at Rough Sleepers to support with building sustainable routes into settled homes and ongoing support.

The role will build on Surrey Heath’s Housing Led approach which is the local delivery on the Housing First model. This approach provides wraparound support to individuals and engagement with multiagency partners such as adult social care, mental health services, drug and alcohol services is key for success.

About You

You will have a proven track record of working with vulnerable individuals in a holistic way, committed to finding solutions and empowering clients to take control, with support where necessary, to live settled lives in the community.

You will be an excellent communicator, able to build a rapport with clients and the agencies that support them, being able to hear clients needs and wishes while managing expectations. You will be confident working in the community and in clients homes.

You will come with a knowledge of the various statutory and voluntary sector services available and a willingness to learn how these work in Surrey Heath to best support your clients.

You will have an understanding of client confidentiality, accurate record keeping, safeguarding and equalities.

Use of a car for work is essential.

Additional Information

Benefits

We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

Closing date: 29th November 2026

Interview date: 8th December 2026

Contact details

For an informal discussion, please contact Lindsay Large, Housing Options Team Manager on 01276 707100, lindsay.large@surreyheath.gov.uk

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.

NO AGENCY CALLS PLEASE