SIS Technical Trainer (Ref: 12728)

Job summary

Please refer to Job Description

Job description

Role: SIS Technical Trainer

Business: Office of Public Guardian (OPG)

Location: Nottingham (occasional travel to the Birmingham office)

Grade: EO – Executive Officer

Salary: National: £29,303-£31,061

Contract Type: Permanent

Minimum Hours: 37hrs full time per week, minimum part time hours 29hrs

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

This role involves developing and delivering training for staff in the Supervision and Investigations (SIS) business unit. At times the role will also include working with teams across SIS and beyond, plus analysis of quality performance information to inform and prepare training and management reports.

The successful candidate will be part of a team with technical trainers, guidance and complaints officers who are part of and support colleagues across SIS.

The role will be based at our Nottingham office, with travel to the Birmingham office to deliver face-to-face training when needed.

Duties and Responsibilities

This role involves designing and delivering training for new and existing staff in the Investigations team in SIS. The training you deliver will support the delivery of an excellent service and support business change. You will work collaboratively with the SIS teams and other internal OPG teams to ensure the training you design, and deliver is of the highest quality.

The successful candidate will have excellent attention to detail, communication skills, and the ability to tailor presentations and materials to meet different learners’ needs and experiences.

Key Accountabilities:

• Create high-quality, engaging training materials aligned to learning objectives and tailoring learning to individual learning styles.
• Confidently deliver group and one-to-one training to staff, demonstrating subject matter expertise.
• Work with the SIS teams to identify common problems that affect service and areas where additional training may be needed.
• Liaise with colleagues to ensure training requirements are scheduled regularly, accounting for changes in work areas and business demands.
• Adapt to different learning needs, ensuring trainees are understanding and performing to expected standard, altering approach, if necessary, to support trainees’ needs.
• Provide support to and mentor staff during training and consolidation.
• Coordinate the Learning and Development coordinators and Buddying groups.
• Demonstrate organisational skills - planning long term training and support whilst managing the demands of ad hoc training.
• Have excellent communication skills - liaising with line managers/L&D/other teams, ensuring knowledge of working practices and processes remains up to date, which could include working on live investigations work.
• Work collaboratively with colleagues and wider OPG staff to meet customer service standards and key performance ambitions.
• Identifying areas for improvement or changes needed in the operational technical guidance available to SIS staff.

This is an overview of the role and is not exhaustive. OPG reserves the right to assign other duties commensurate with the Executive Officer grade as required.

Agreed Expectations

The successful candidate will be offered hybrid working in line with current CS requirements. There may be occasional travel to the Birmingham office. All New Starter training is delivered face-to-face, but trainers may work from home when not delivering training

Hybrid Working

In OPG’s LPA Investigations team we offer hybrid working. This is subject to business needs and satisfactory performance and it’s a voluntary, non-contractual arrangement while your office will be your contractual place of work. Hybrid working is available pro rata for part time staff.

All new starters in team are required to attend the office full time (37 hours per week) during the first 4 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part time working can commence.

We require part time staff to commit to at least 23 working hours per week as a minimum.

Skills & Qualifications

Essential Skills

• Experience of writing training materials and delivering high quality training. (Lead)
• Ability to create and deliver presentations confidently. (Lead)
• Excellent verbal and written communication skills. (Lead)
• Ability to lead and motivate a group virtually and face to face.
• Ability to build a positive relationship with team leaders and colleagues.
• Excellent attention to detail, producing high quality work.
• Proficient in standard Microsoft Office packages including Word, Teams, PowerPoint and Excel

Desirable Skills

• Lasting Power of Attorney/Enduring Power of Attorney Investigations knowledge and experience
• Lasting Power Attorney process knowledge.
• Knowledge of the Mental Capacity Act and Code of Practice

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 1000 words in support of your application based on essential and desirable skills.

In the event of a high number of applications, the lead criterion will be:-

• Experience of writing training materials and delivering high quality training.
• Ability to create and deliver presentations confidently.
• Excellent verbal and written communication skills

Interview Process

Successful candidates at the sift will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Communicating and Influencing
• Developing Self and Others and
• Working Together
• Strengths relevant to the role

All interviews will be held remotely via MS Teams.

There will be a merit list kept for 12 months for unsuccessful candidates that have passed the interview. Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others
• Working Together

Benefits

Alongside your salary of £29,303, Office of the Public Guardian contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/12728?entityId=12728