Social Media Officer

• Social_Media_Officer_JD_2023

Please apply online via the link provided.

Hackney’s multi award winning Markets , Shop Fronts and Street Trading Service manage and operate all the Markets and street trading activity in the Borough. Our street markets and trading sites reflect the borough’s vibrant & diverse communities and cultures, with 6 historic and successful markets dating back hundreds of years offering a wide range of quality goods, value for money and a meeting place for those much needed social interactions. Our markets have strong links with our local communities, food growing projects, small businesses, start-ups and festivals.

As a leading operator in our field, Hackney’s Markets Service delivers a best in class service providing innovative ways to develop and operate markets and street trading activities in the borough. This is an exciting time to join the markets and street trading team following continuous growth for the past 3 years and recognised nationally as a beacon borough who is leading the way for other local authorities in delivering successful markets and street trading operations. We are expanding and growing our portfolio and playing our part in increasing local employment and driving our local economy.

We are looking for an enthusiastic, creative and skilled Social & Digital Media Officer to join our service. This is a fantastic position for someone who wants to make a real difference in the community and support our small and micro businesses thrive and prosper.

You will need to possess bundles of energy, full of initiative and flair whilst also being an expert organiser and an understanding on how to influence and positively engage people both live in person and remotely.

You will be responsible for producing impressive visually engaging content across all our social & digital media platforms, reviewing feedback and follower statistics to discover fresh and innovative ways to deliver a best in class brand management service and deliver the recommendations set out in the Markets , Shop Fronts & Street Trading Strategy 2024/2029.

You will be responsible for:

- Producing scheduled and live material for our current social media platforms, as well as exploring new avenues and methods to establish connections with viewers.

- Staying up-to-date with the latest social media trends and digital technologies

- Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams

- Developing social media strategies with the aim of increasing brand awareness and customer engagement and growing both online followers and driving physical footfall into commercial sites.

- Analysing the long-term needs of the company’s social media strategy and offering quarterly reports to the management and executive teams, outlining any necessary changes to the overall digital marketing plan

- Creating captivating content for an organisation’s social media sites, which may include writing blogs, articles, posts and multimedia content

- Monitoring and responding to customer feedback, comments and social media posts

- Developing and overseeing competitions and campaigns to draw attention to our commercial brands and trading sites.

- Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)

- Creation of the bi monthly newsletter to communicate updates with our traders, other Council services and ward members.

The role is a full time position which includes weekend work as mandatory to capture live feeds and communication in all our markets.

You must have experience of managing multiple social media accounts and able to create digital content to promote the small businesses across all our Markets and Street trading sites. You should be able to use your own initiative and love putting your organisational and creative skills to good use. You will need to be articulate, with sound written and verbal communications. Above all, you need a ‘can do’ attitude and a desire to deliver exceptional customer service.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 20 July 2025 (22.59)

Interview and assessment date: W/C 04 August 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

Disclaimers apply, for full details see: https://hackney.gov.uk/email-disclaimer