Spa Attendant / Cleaner

Spa Attendant / Cleaner – Be Well, The Spa at York Hall Leisure Centre

We are recruiting for a Spa Attendant / Cleaner to join our Be Well Spa team.

If you are passionate about maintaining high standards of cleanliness, ensuring a smooth guest experience, and providing support across the spa, we would love to hear from you. This role is essential to creating a calm, safe, and welcoming environment for every visitor.

In this role, you will:

• Maintain the cleanliness and presentation of all spa areas, including thermal rooms, relaxation spaces, treatment corridors, and changing rooms.
• Restock towels, toilet paper, amenities, and guest supplies throughout the spa.
• Assist reception by greeting guests, helping with queries, and supporting check‑in processes when required.
• Check and record temperatures of thermal facilities (e.g., sauna, steam rooms, spa pools) in line with operational procedures.
• Support customer experience by showing guests around the spa and explaining facilities and etiquette.
• Monitor spa standards throughout the day, reporting maintenance or safety issues promptly.
• Ensure all areas remain tidy, organised, and ready for guest use at all times.

About You
We are looking for someone who can demonstrate:

• Experience in cleaning, housekeeping, customer service, or facility support, ideally in a spa, leisure, or hospitality setting.
• Strong attention to detail and the ability to maintain high standards consistently.
• Confidence interacting with customers and supporting a positive, welcoming atmosphere.
• Reliability, flexibility, and a proactive approach to tasks.
• Ability to work well within a team and communicate clearly.

Our Benefits

• Competitive salary
  
  
• Local Government Pension Scheme membership.

• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.

• Flexible and agile working to support work–life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.