Specialist Housing Coordinator

We’re looking for a Specialist Housing Coordinator to join our team and help deliver high-quality, customer-focused support to our Specialist Housing Officers. You’ll be the central point of contact for vulnerable Care and Support customers, helping them navigate tenancy-related queries and ensuring they feel safe, supported, and empowered in their homes. This is a varied and rewarding role where you’ll work flexibly across a diverse property portfolio, coordinating resources, maintaining accurate tenancy records, and building strong relationships with internal and external stakeholders. Your work will directly contribute to helping our customers sustain their tenancies and thrive in their communities.

What you'll do

Day to day, you’ll be the go-to person for housing-related enquiries, resolving queries and escalating complex issues where needed. You’ll maintain tenancy records to a high standard, support void and empty property management, and coordinate contractors to ensure properties are let efficiently and to a decent homes standard. You’ll implement health and safety procedures, manage fire risk assessments, and create CRM cases to support safe and timely resolution of customer issues. You’ll also assist tenants with repairs, service charges, and anti-social behaviour cases, ensuring all actions are in line with policy and best practice.

What you'll need

• Experience working in housing, estate management, or a customer service environment supporting vulnerable individuals.
• Strong knowledge of housing legislation and best practice within a Care and Support setting.
• Excellent time management and organisational skills, with the ability to prioritise and meet deadlines.
• Confidence in maintaining accurate records and interpreting straightforward data.
• A proactive, empathetic approach with strong communication and problem-solving skills.

This position will require you to be in our London Kings Cross office for a minimum of 1 day a week and an Enhanced DBS.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place Wednesday 22nd October

We may close this advert before the advertised closing date, depending on the number of applications received.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.