Specialist Housing Officer

We’re looking for a Specialist Housing Officer to join our Rough Sleeper Initiative (RSI) service, delivering high-quality, locality-based housing management to some of our most vulnerable customers. You’ll play a vital role in helping people sustain their tenancies and feel safe, supported, and empowered in their homes. Working closely with care and support providers, you’ll build strong relationships within your patch, ensuring our homes and communities are welcoming, well-maintained, and inclusive places to live. This is a rewarding opportunity to make a real difference in people’s lives while contributing to Peabody’s wider mission of building thriving communities.

What you'll do

On a day-to-day basis, you’ll be responsible for delivering a responsive housing management service tailored to the needs of customers within the RSI programme. You’ll manage a designated patch, working collaboratively with internal teams and external support providers to resolve tenancy and estate issues. You’ll carry out estate inspections, oversee cleaning and gardening services, and ensure properties meet health and safety standards. You’ll support customers with repairs, tenancy compliance, and sign-ups, and play a key role in void management and allocations. You’ll also contribute to community-building initiatives, helping to foster positive relationships and inclusive neighbourhoods. This position will require you to be in our London Kings Cross office for a minimum of 1 day a week and to be based at schemes for a minimum of 2 days a week.

This role will require a full UK Driver’s license and an Enhanced DBS check. You will also need to participate in an out of hours on call rota.

What you'll need

• Experience in housing management, including estate services, tenancy enforcement, and welfare benefits advice.
• Strong working knowledge of housing legislation and best practice in supported housing environments.
• Excellent time management and organisational skills, with the ability to meet deadlines and manage competing priorities.
• Confidence in maintaining accurate records and making sound decisions based on customer needs and service requirements.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place Thursday 23rd October

We may close this advert before the advertised closing date, depending on the number of applications received.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.