Stakeholder Coordinator FTC - October 2025 - 7235

Title: Stakeholder Coordinator

Contract Type: FTC until September 2026

Salary: £x per annum to £x per annum (London weighted salary) or £x per annum to £x per annum (Regional salary), dependant on experience

Grade: 6

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 11th November 11pm

Interview Dates: Wednesday 19th November via MS Teams

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Business Development Team at L&Q:

We’re looking for a highly organised and proactive individual to join our team as Stakeholder Coordinator. This is a fantastic opportunity to support the smooth running of the Business Development Team. Reporting to the Business Development Manager you will be working closely with our senior management team and across the Housing Management department to ensure our services are well-managed, compliant, and effectively communicated.

You’ll play a key role in coordinating meetings, managing inboxes and correspondence, maintaining accurate records, and supporting the bulk waste & parking processes. You’ll also contribute to the monitoring and evaluation of compliance related issues by assisting with data extraction, analysis, and reporting.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Support the delivery of Housing Operations’ (Heads of Service) objectives, including fire safety, compliance, and continuous improvement initiatives.
• Respond promptly and professionally to resident and colleagues’ enquiries via phone and email, ensuring all queries are resolved within agreed timescales.
• Arrange and monitor bulk waste removals, ensuring work is completed to agreed standards.
• Manage and administer estate-related contracts, ensuring compliance, value for money, and timely completion of works.
• Coordinate parking related processes including issuing parking permits and replacement fobs and liaising with residents and contractors as needed.
• Ensure data accuracy and completeness within D365 and related systems.

What you'll bring:

• Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential
• Excellent technical administrative and co-ordination skills
• To act as a point of contact for internal and external customers and other stakeholders
• Will provide a customer centred, professional and competent approach to all tasks
• Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines
• Good at building relationships with people and be able to communicate well with colleagues and residents

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks. (remove if not relevant)

Senior Leadership Roles

We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. (remove if not relevant)

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. (remove if not relevant)