Stakeholder Engagement Manager

Please note this is not a GLA role.

The Oxford Street Development Corporation

You will be joining an organisation whose work is helping to shape the future of one of London’s most iconic places. The Oxford Street Development Corporation has been established to lead the long-term regeneration and transformation of Oxford Street and its surrounding area to deliver a world-class public realm and safer, cleaner streets, and to supporting high-quality development, culture and economic activity that keeps the area thriving. Our OSDC Board is setting out the strategic direction of the organisation and brings diverse insight and cross-sector expertise including retail, property, leisure, fashion, music, theatre, media, law and politics. Your will be joining a rapidly growing organisation fully dedicated to restore Oxford Street to its former glory and to shape its exciting next chapter.

About the role

1. To manage the delivery of the overall stakeholder comms strategy for the new Oxford Street Development Corporation, including working with senior colleagues in the newly formed OSDC, Mayor’s Office, GLA and at partner functional bodies including Transport for London (TfL) to map audiences, identify channels, draft key messages, outline and respond to risks and opportunities, and agree an ambitious plan of stakeholder activity for the first year of the OSDC and beyond
   
   
2. To develop and maintain the core partnerships and stakeholder relationships necessary to achieve the OSDC objectives, including identifying and delivering ways for priority audiences to stay updated and provide their feedback on our plans, inspiring and enthusing our audiences in the potential of this exciting programme of works
   
   
3. To identify, design and deliver a wide range of engagement opportunities, ensuring the OSDC can listen and engage with the widest range of stakeholders, including residents, businesses, retailers, community and campaign groups, third sector organisations, Parliamentarians and more, to ensure we shape the design and delivery of the programme in a way that truly works for all Londoners and with a particular aim of creating spaces for engagement, discussion and collaboration. This will include leading or supporting on the design and delivery of activities such as events, forums, newsletters, webinars, social media activity, and other activations as relevant.
   
   
4. To support the public realm design teams in optimising opportunities for co-design with priority stakeholder groupsas the primary engagement lead for the public realm design teams, managing the logistics and facilitation of co-design opportunities with priority stakeholder groups.
   
   
5. To support the senior leadership team and Board of the OSDC in mapping and owning their priority stakeholder relationships
   
   
6. To work with our External Affairs lead to deliver our on going key message development and delivery, including ensuring comprehensive briefings are regularly updated ahead of all stakeholder activity.
   
   
7. Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.
   
   
8. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.

What your day will look like

• Working directly with residents, businesses, retailers and partners to listen, build trust and keep plans moving
• Working with the designs teams to deliver co‑design workshops, forums, events and activations that shape Oxford Street’s future
• Acting as the day‑to‑day engagement lead for public realm design work, co-ordinating logistics and facilitation
• Producing clear, practical briefings so senior leaders and Board members engage stakeholders with confidence championing inclusive engagement, ensuring diverse and under‑represented voices are heard

• Collaborating across the OSDC, Mayor’s Office, GLA, TfL and local partners in a fast‑moving, political context
• Flexing working patterns to support key moments, events and consultations (possible evening and weekend work could be expected).

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

1. Significant knowledge and experience of strategic communications and/or stakeholder engagement in a high-profile organisation regularly in the media eye.

1. Significant experience of resident, community and local level engagement, particularly in a high profile-built environment context.
   
   
2. Experience of high-profile public engagement exercises, and ability to generate consensus through partnership building and stakeholder engagement.
   
   
3. Experience leading the practical delivery of stakeholder engagement for high-profile projects and public engagement exercises at a local level, with a proven ability to facilitate consensus through community partnership building, direct resident engagement, and the successful execution of co-design workshops.

1. An understanding of complex political environments and significant experience of operating effectively within them.

1. Experience of managing agencies to deliver communications or events activations.

Behavioural Competencies

Building and Managing Relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Indicators of Effective Performance

• Actively engages partners and encourages others to build relationships that support OSDC objectives
• Understands and recognises the contributions that staff at all levels make to delivering priorities
• Proactively manages partner relationships, preventing or resolving any conflict
• Adapts style to work effectively with partners, building consensus, trust and respect
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnership

Stakeholder Focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Indicators of effective performance

• Understands diverse stakeholder needs and tailors team deliverables accordingly
• Is a role model to others, encouraging them to think of Londoners first
• Manages stakeholder expectations, so they are high but realistic
• Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups
• Focuses own and team’s efforts on delivering a quality and committed service

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.

Indicators of effective performance:

• Encourages and supports teams in engaging in transparent and inclusive communication
• Influences others and gains buy-in using compelling, well thought through arguments
• Negotiates effectively
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
• Advocates positively for the OSDC both within and outside the organisation

Strategic Thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a clear and strategic plan for action.

Indicators of effective performance

• Develops a positive and compelling vision of Oxford Street’s future potential,
• Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities
• Sets priorities by identifying where time and investment is needed most
• Generates and leads strategic initiatives that reflect the OSDC's ambitions

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at the London Fire Brigade’s Head Office (Union Street SE1 0LL).

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• A personal statement answering the below:

Stakeholder Focus: Resident & Community Engagement

Please provide a one-page statement (approx. 500 words) outlining your experience in delivering a Stakeholder Focus within the context of large-scale regeneration or development project.

Using specific examples, please detail how you have successfully engaged with residents and local communities to shape a project outcome. Your response should explicitly demonstrate how you have:

• Built relationships and trust,
• Identified and overcome barriers,
• Navigated a complex and politically sensitive environment,
• Managed conflicting or high expectations,

• Ensured that community and resident insights were influential

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover letter section’ of the form, ensuring you address the above in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of OSDC’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Rosie Greaves would be happy to speak to you. Please contact them at rosie.greaves@oxfordstreet.org.uk

If you have any questions about this recruitment process, contact the info@oxfordstreet.org.uk

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is: to be confirmed.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

OSDC staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.