Stakeholder Engagement Manager

Job summary

We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose

You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people

You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

This is an exciting new role and a great time to join WRA as Stakeholder Engagement Manager. You will support the Head of Stakeholder Engagement by ensuring the effective planning and delivery of WRA’s external engagement activity.

The role provides operational leadership, bringing structure, coordination and consistency to engagement activity across WRA. You will help embed a more centralised and professional approach, enabling the Head of Stakeholder Engagement to focus on strategic direction, senior relationships and organisational influence.

You will act as a key link across teams, ensuring engagement activity is aligned, well-coordinated and informed by insight, while maintaining strong relationships with external partners and stakeholders across Wales.

“Stakeholder engagement is how we build trust, understand what matters to the people we serve, and create partnerships that help us deliver a fair and effective tax system for Wales. This role is key to making that happen consistently bringing our engagement activity together, delivering high-quality events and interactions, and ensuring our messages land clearly and professionally externally.”

Claire Roberts, Head of Stakeholder Engagement

Person specification

As the operational lead for stakeholder engagement delivery, you will coordinate activity across WRA, applying agreed standards and maintaining oversight of plans, actions and reporting. You will escalate strategic or high-risk issues to the Head of Stakeholder Engagement.

• Lead the end-to-end coordination, delivery and evaluation of WRA’s external engagement programme (events, webinars, meetings and corporate customer-facing activity).
• Maintain and manage a central engagement and events calendar to support prioritisation, sequencing and visibility across WRA.
• Develop and embed consistent processes, templates and standards to ensure high-quality, professional delivery of engagement activities.
• Coordinate stakeholder data within the CRM/SRM system, ensuring accuracy, compliance and consistent use across the organisation.
• Ensure all engagement and communications activity meets GDPR requirements and Welsh language standards.
• Provide practical guidance and support to colleagues to plan and deliver engagement activity in line with agreed approaches and best practice.
• Support communications activity linked to engagement delivery, including contributing to plans and meeting agreed objectives and KPIs.
• Monitor external trends, policy developments and sector activity to identify relevant opportunities and risks.
• Provide structured insight, horizon scanning updates and recommendations to inform engagement planning and activity.
• Contribute to engagement planning and reporting, ensuring activity is evidence-led and outcomes-focused.
• Represent WRA in external settings, building and maintaining effective stakeholder relationships.

Candidate Information Sessions

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 12.30pm on 20 May: Business Wales Events Finder - Candidate Information Session - Stakeholder Engagement Manager

Register here for 4.00pm on 20 May: Business Wales Events Finder - Candidate Information Session - Stakeholder Engagement Manager

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh Language Skills - Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we’ll explain clearly how these skills will be assessed.

Welsh language skills levels

Reading - Level 5
Description - Full understanding of all work-related material

Speaking - Level 5
Description - Fluent

Understanding - Level 5
Description - Can understand all work-related conversations

Writing - Level 4
Description - Can prepare most written work in Welsh

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.

Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Communicating and Influencing.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Communicating and Influencing:

Able to communicate clearly and confidently with a range of audiences.

Yes

No

Working Together:

Builds effective relationships and works collaboratively.

No

Yes

Managing a Quality Service:

Delivers high standards and consistency in all engagement activities.

Yes

No

Delivering at Pace:

Manages multiple priorities and deadlines effectively.

No

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Organiser

You make plans and are well prepared. You seek to maximise time and productivity.

Yes

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience in working in bilingual stakeholder engagement, event management, or communications.

Yes

Yes

Experience in horizon scanning, policy monitoring or strategic analysis.

No

Yes

Experience working with Stakeholder Relationship Management systems.

Yes

No

Technical knowledge

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Understanding of GDPR and data management best practice.

No

Yes

Knowledge of Welsh language compliance requirements.

Yes

No

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Hannah Welfoot, Yolk Recruitment
• Email : hannah.welfoot@yolkrecruitment.com
• Telephone : 07458 143279

Recruitment team

• Email : hannah.welfoot@yolkrecruitment.com

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job Description - Stakeholder Engagement Manager (FINAL) Opens in new window (pdf, 298kB)Disgrifiad swydd - Rheolwr Ymgysylltu â Rhanddeliaid - FINAL Opens in new window (pdf, 325kB)