Stakeholder Manager

Job summary

Do you have excellent communication, interpersonal and organisational skills? Have you got a good eye for detail? Are you able to quickly identify issues and proactively resolve them? If so, this might be the role for you!

Stakeholder engagement and management is the systematic identification and analysis of stakeholders, the planning and conduct of interactions to engage and communicate with them, taking account of their levels of influence and particular interests, ensuring their involvement throughout the project lifecycle.

A Stakeholder Manager may operate in a Programme Management Office (PMO) in any Directorate across the organisation delivering projects/programmes/portfolio to help realise our organisational strategy. These PMO's will vary in size, scope, complexity and delivery methodology.

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Job description

This role sits within the Strategic Innovation and Analysis (SIA) directorate. You will be part of the Google Cloud Platform Analytic Platform (GCP AP) ─ formerly known as the Integrated Data Service (IDS) ─ Outreach Team.

You will use your strong project delivery and strong communication experience to proactively build relationships with ONS key analysts to understand, scope and develop out their priority analytical requirements which require linked data. You will then manage these relationships and deliver these analytic projects via the GCP AP, to support delivery towards ONS’s strategic vision.

In this role you will manage the engagement and day-to-day relationships with several priority stakeholders, acting as a point of contact. These include analysts, data managers, Analytics and Data Curation experts, policy officials, and communication professionals primarily across the office but also cross-government.

Maintaining strong relationships, securing commitment, active support, and involvement across the office, whilst ensuring that stakeholder requirements are understood, managed and fed into the service is a further critical element to this position. You will be expected to support the development of briefing materials, take an active role within the transition of day-to-day project management and deliver presentations to stakeholders with a clear consistent narrative about GCP AP and improvements to the service.

The successful candidate will be an enthusiastic and inclusive team player, someone who can demonstrate leadership and initiative, comfortable managing a wide range of quickly changing priorities and ensuring that the wider team is well supported and motivated. You will work closely with colleagues across the service to ensure a coordinated approach to engagement activity.

You will work closely with colleagues across the service to ensure a coordinated approach to engagement activity which supports wider delivery and corporate objectives.

Key Responsibilities

• Requirements management: Lead the process of capturing stakeholder analytical needs, assessing, defining and justifying these across multi-disciplinary teams/workstreams to arrive at an agreed schedule that delivers for the user.
• Strategy & Analysis: Lead stakeholder engagement using appropriate tools and support development of the GCP AP ─ in line with the ONS Strategy and user feedback. Provide advice on the most appropriate communication channel for each stakeholder group to drive users and use-cases onto the platform in alignment with the ONS strategy.
• Risk & Issue Management: Work with the service to log and report on risks associated with the scoping of projects and key stakeholder relationships.
• Knowledge & Information Management: Ensure the end-to-end GCP AP service teams are kept abreast of emerging analytic priorities, to ensure the relevant technical support and pipeline is prioritising the key projects. Keep abreast of latest developments including the data catalogue to properly inform stakeholders of the art of the possible.

Person specification

Essential Criteria:

• Experience of providing a quality customer focused service, responding to the expectations and needs of diverse stakeholders.
• Excellent interpersonal and communication skills with a proven track record of establishing, building and maintaining strong collaborative and productive relationships across a range of sectors.
• Ability to effectively manage a complex workload, prioritising and dealing with rapidly changing priorities.
• Discernible experience of working with a range of subject matter experts (SMEs) in multidisciplinary teams with an excellent understanding of user need and why data-led change matters.
• Proven capability of working to tight deadlines. Responding quickly and decisively to take ownership for, and delivery of, outcomes in a fast-paced environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Stakeholder engagement - Practitioner Project Delivery Capability Framework
• Business change and implementation - Working Level Project Delivery Capability Framework

Benefits

Alongside your salary of £41,985, Office for National Statistics contributes £12,163 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Process

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 – Application

The assessment process at the application stage will be based on your work history, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum wordcount allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised.

Stage 2 – Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

You will be required to provide a 5 minute presentation at interview. The presentation topic will be emailed to candidates who have passed the initial online application stage,at least 1 week prior to interview. This presentation will assess candidates against the Success Profiles Behaviour Communicating and Influencing.

Interviews will be held via Microsoft Teams.

Our main locations are Newport (South Wales), Titchfield and Darlington.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates:

The Sift will be conducted from Wednesday 3rd June

Interviews will be conducted from Monday 22nd June

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Operations
• Email : recruitmentoperations@ons.gov.uk

Recruitment team

• Email : recruitmentoperations@ons.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Attachments

2721 Advert 1B Permanent - ONS National v1-00 (2) Opens in new window (pdf, 83kB)