Strategic Tenancy Relations Officer

• Strategic_Tenancy_Relations_Officer_-_Job_Description_and_Person_Specification

Please apply online via the link provided.

Closing date: Sunday 22 February 2026
Interview date: Thursday 5 March 2026

Please apply online via Winchester City Council's website.

Winchester City Council is seeking a motivated and knowledgeable Strategic Tenancy Relations Officer to support our work enforcing the Renters’ Rights Act 2025 and improving standards across the private rented sector.

This is an exciting opportunity to play a key role in shaping how the council protects renters, supports landlords, and delivers safe, fair, and secure homes throughout the district. You will work collaboratively across Strategic Housing and with external partners to uphold the rights of tenants, investigate tenancy issues, and strengthen our enforcement functions.

About the Role

As a Strategic Tenancy Relations Officer, you will:

• Provide expert advice to tenants, landlords, and letting agents on their rights and responsibilities under the Renters’ Rights Act 2025 and wider housing law.
• Lead investigations into suspected breaches of tenancy law, including issuing civil penalties and preparing cases for tribunal and/or prosecution.
• Deliver early intervention activity to prevent tenancy breakdown, reduce homelessness, and support lawful tenancy practices.
• Work with landlords and agents to promote good practice, improve standards, and support homelessness prevention initiatives.
• Prepare enforcement notices, legal documentation, case evidence, and reports for senior managers, elected members, government bodies, and Legal Services.
• Monitor and investigate complaints relating to ombudsman and redress schemes.
• Represent the council at forums, consultations, and working groups as required.
• Use data to identify trends, risks, and opportunities for service improvement and contribute to strategic housing policy development.
• Support implementation of the Social Housing (Regulation) Act 2023, including responsibilities relating to supported accommodation licensing.
• Supervise one team member and help coordinate activity across the Private Sector Housing team.

This is a varied, high impact role where no two days are the same. You’ll be working directly with residents, landlords, partner agencies, and internal colleagues — always with the aim of improving outcomes for those living in the private rented sector.

What we’re looking for:

You will thrive in this role if you are:

• Skilled in communicating complex information clearly—both verbally and in writing.
• Confident in interpreting housing legislation, including tenancy law and the Renters’ Rights Act 2025.
• Experienced in housing enforcement, tenancy relations, property inspections, or responding to private rented sector complaints.
• Calm, objective, and effective when managing challenging or confrontational situations.
• Highly organised, able to prioritise a varied caseload, and comfortable working under pressure.
• Skilled in problem solving and confident making decisions independently.
• Able to build constructive relationships with landlords, tenants, and partner organisations.
• Competent in Microsoft Office, case management systems, and record keeping.

If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

• Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)
• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

For more information about the role, please view the job description and person specification attached.

For an informal discussion, please contact John Corrie, Private Sector Housing Manager via email at JCorrie@winchester.gov.uk.