Sundry Debt & Housing Benefit Overpayment Team Leader

Please apply online via the link provided.

Sundry Debt & Housing Benefit Overpayment Team Leader

£36,363 - £42,839 per year

Permanent

Full time (37 hours per week) [with a range of flexibilities, including hybrid working, aligned to our Worksmart arrangements]

Honiton

About the role

Lead a small, committed team to make sure council income is protected and customers get a fair, efficient service. You’ll oversee billing, debt recovery, Housing Benefit overpayments, and key schemes like Homes for Ukraine, while driving improvements and supporting anti‑fraud work.

You will:

• Lead and motivate the team
• Ensure timely, accurate invoicing and strong collection performance
• Oversee enforcement, reporting and compliance
• Handle customer queries and support digital improvements

About you

You will bring:

• Debt recovery/overpayment experience
• Strong leadership and communication skills
• Confidence with data, systems and problem‑solving
• A customer‑focused, proactive approach

About us

Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.

For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-eddc/

For an informal discussion, please contact Sharon Church, Benefits and Financial Resilience Manager 01395 571791 or email Sharon.church@eastdevon.gov.uk

To apply online, please click on the apply link above.

Closing date: Sunday 1st March 2026

Interviews will be held during w/c 16th March 2026.