Supplier and Contract Manager
Job summary
We are offering an exciting opportunity to join an established team of Supplier and Contract Managers within HM Land Registry’s (HMLR) Transformation & Technology (T&T) Directorate. You will play a pivotal role in supporting both BAU operations and a major transformation programme, helping us build strong, value‑driven partnerships with our technology suppliers.
This role is central to delivering effective commercial and technical outcomes for the organisation and ensuring that our supplier relationships and contracted services support HMLR’s strategic objectives.
Job description
This role offers an excellent opportunity to play a key part in managing and developing HM Land Registry’s technology supplier relationships, ensuring the successful delivery of vital services that support our organisational goals. As a Supplier and Contract Manager, you will help drive commercial value, strengthen strategic partnerships, and contribute to both day‑to‑day operations and our wider transformation agenda.You’ll be part of the T&T Directorate’s Supplier and Contract Management function—a collaborative, experienced team responsible for managing a broad portfolio of ICT suppliers and contracts.
The team works closely with colleagues across Finance, Procurement, Technology, Project Delivery and Other Government Departments (OGDs) to ensure our suppliers deliver high‑quality, efficient and compliant services. The culture is supportive, improvement‑focused and driven by strong professional relationships—both internally and externally.
Key Responsibilities
In this role, you will:
Supplier & Contract Management
- Proactively manage a group of suppliers and contracts within the T&T ICT portfolio, monitoring performance against KPIs and SLAs.
- Build and maintain strong supplier relationships throughout the full lifecycle—from onboarding through to exit.
- Ensure HMLR meets its contractual obligations and receives value for money through regular performance reviews.
- Act as an escalation point for supplier and service issues, resolving disputes, processing change requests and ensuring compliance with regulatory, audit and policy requirements.
- Implement best‑practice risk management and mitigation across the contract lifecycle.
Strategic & Commercial Insight
- Review the market to identify alternative products and suppliers using compliant government routes.
- Develop strategic account plans and product/service roadmaps to maximise value from supplier partnerships.
- Provide supplier management expertise to inform procurement activity, including Invitation to Tender exercises and onboarding of new suppliers.
Operational Delivery
- Oversee the operational management of a wide range of technology contracts, ensuring quality, performance and timely delivery.
- Monitor supplier performance throughout the lifecycle and work closely with suppliers, procurement and operational teams to resolve issues.
- Ensure contract amendments are managed and authorised appropriately, and that payments are accurate.
Leadership, Collaboration & Continuous Improvement
- Coach and mentor colleagues in supplier management, developing skills and confidence across the team.
- Support a culture of service improvement, innovation and effective working relationships.
- Contribute as a corporate leader to supplier and service delivery matters within the T&T Delivery Support Management Centre.
- Continuously evaluate ways of working, driving improvements in efficiency and collaboration with suppliers, colleagues and OGDs.
- Provide subject matter expertise in supplier management across HMLR.
Why Join Us
- Be part of a high‑impact function that plays a key role in delivering HMLR’s strategic technology outcomes.
- Work in a supportive and collaborative environment where your expertise will directly shape supplier performance and value.
- Contribute to major transformation activities while supporting critical BAU services.
- Enjoy opportunities for professional development, including coaching, mentoring and exposure to cross‑government collaborations.
- Make a meaningful difference by ensuring that HMLR’s technology suppliers deliver secure, reliable and cost‑effective services for the public.
Person specification
Desirable Technical Skills & Qualifications
- Experience of Working in an IT or Digital & Data organisation
- Government Commercial Contract Management Foundation level accreditation
- Member of Chartered Institute of Procurement and Supply (CIPS) through qualification or working towards it
- ITIL Service Management Foundation Certificate.
Essential Experience
- Working in a Contract management Role
- Establishing strong working relationships with suppliers and delivering value to the organisation
- Managing issue resolution and delivering improvements
- Managing change and the effects it has on teams/suppliers
- Developing service requirements
- Managing full lifecycle of Contracts in business as usual and Project scenarios, managing risks and issues.
- Able to work in a logical, structured manner under time pressures to minimise risk in achieving desired outcomes.
- Ability to evaluate and propose practical alternatives where issues arise in supplier management.
- Has effective & influential communication skills (verbal & written) in particular the ability to both understand and translate “technical jargon”.
- Embraces change and challenge (even if uncomfortable) and is able to adapt ways of working to deliver value early.
- Able to use Microsoft products such as Excel for budget monitors
- Has a sound understanding of financial budgeting and accounting.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
Benefits
Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.Please attach an anonymised CV into the online application form when prompted and include your qualifications and career history.
The personal statement section (in no more than 1000 words) must be used to provide details of how you meet the essential experience criteria listed below:
- Managing full lifecycle of contracts in business as usual and project scenarios, managing risks and issues.
- Proven experience of establishing strong working relationships with suppliers and / or stakeholders and delivering value to the organisation.
- Managing change and the effects it has on teams/suppliers
In the event of a high volume of applications, we reserve the right to assess against the leading essential experience criteria first:
- Managing full lifecycle of Contracts in business as usual and Project scenarios, managing risks and issues.
HM Land Registry will then sift these applications.
Please make sure your CV outlines how you meet the Technical Skills and Essential Experience.
If successful at shortlist, then you will be invited to an interview with HM Land registry.
If you have any questions about the recruitment process or require a reasonable adjustment, then please contact: HRResourcingTeam2@landregistry.gov.uk
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview via Microsoft Teams.
The blended interview will assess the behaviours and experience listed in the candidate pack.
Candidates may refer to notes within their video interview but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK.
HMLR expect everyone to spend at least 60% of their working time in the office.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : HR Resourcing Team
- Email : hrresourcingteam2@landregistry.gov.uk
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
Candidate Pack Opens in new window (pdf, 1920kB)Salary range
- £39,849 per year