Support Officer

Priority Candidates will be considered in the first instance

Wigan Life Centre South

Salary: Grade 4, £26,427 - £27,709 per annum. £13.69 - £14.36 per hour

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a Support Officer you will be key in maintaining good working relationships with clients, operational staff, Social Care staff, billing and debt recovery teams and other department within the council.

You will support operational staff from a financial perspective, ensuring clients are charged for the services they receive and service providers are paid for the service they provide.

You will support the efficient and smooth running of a busy office environment delivering a unique and demanding operational service, as well as support income generation by ensuring records are entered in a timely manner.

About you:

You must have experience of working in an office environment and have a knowledge and understanding of the services the council provide within Adult Health and Social Care.

You will have substantial skills and experience in using IT systems including Microsoft packages including excel.

About us:

We will provide you with ongoing training and the opportunity to work in a stimulating and supportive environment. You will receive regular supervision and have the opportunity to develop within the role and organisation. We will offer you a smart working environment, which will enable you to be flexible with the opportunity to work across many sites throughout the borough.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

For further information, please contact Clare Moore on 01942 489562 or Shannon Widdall on 07385479779

Interview dates:

Priority Candidates: 27th October 2026

All other Interviews: 4th and 5th November 2026

To view the details relating to this position, please click the links below:

Supporting Documents