Support Officer (Voids)

Job Description

Salary range: Grade 6 (£35,520 - £36,585 p.a.)plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Support Officer (Voids)

We are looking for an organised and customer focused Support Officer to join our Voids Team and play a key role in helping empty properties be returned to use as quickly as possible. This role provides essential administrative and coordination support across the voids process, working closely with surveyors, contractors, Housing Management and Lettings teams to help ensure properties are repaired, inspected and ready for new tenants.

If you are highly organised, enjoy working in a fast paced environment and can manage multiple priorities while delivering excellent customer service, we would like to hear from you.

About the Role

As a Support Officer, you will be at the centre of the voids process, coordinating inspections, appointments, records and communications to help ensure properties move efficiently through the voids process and are available for letting as quickly as possible.

You will work with a wide range of stakeholders including residents, contractors, surveyors and housing colleagues, ensuring information is accurate, actions are tracked and enquiries are dealt with professionally and efficiently.

This role requires excellent organisation, attention to detail and the ability to manage competing priorities in a busy operational environment.

Key Responsibilities

• Provide administrative and operational support to the Voids Team
• Coordinate appointments, inspections and follow-up actions
• Act as a key point of contact for residents, contractors and internal teams
• Maintain accurate records, databases, spreadsheets and property information
• Track progress of void properties and monitor outstanding actions
• Support the production of performance information and reports
• Process documentation, certificates, photographs and inspection records
• Respond to enquiries and provide updates on void related activity
• Work collaboratively with surveyors, contractors, Housing Management and Lettings teams

About You

We are looking for someone who is organised, proactive and committed to delivering excellent customer service. You will have:

• Experience in an administrative, business support or customer service role
• Strong organisational and prioritisation skills
• Excellent attention to detail and record-keeping skills
• Experience managing competing priorities and deadlines
• Strong communication and interpersonal skills
• Confidence working with a range of stakeholders
• Good IT skills, including Microsoft Office applications and data management systems
• A proactive and solution focused approach to work

Experience of working within housing, property services or a repairs environment would be beneficial, although not essential.

Why Join Us?

This is an opportunity to join a busy frontline service. Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

Application Closing Date: Friday 26June 2026

Shortlisting – 29.6.26 – 2.7.26

Interviews – w/c 6 July 2026

To view the SUPPORT OFFICER (VOIDS) role profile please click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.