Support Worker

Homelessness Support Worker

Location: Martin House & Hatfield Road, St Albans
Hours: Full-time (37.5 hours per week)
Salary: £25,857 per annum

Join our team at Martin House, a fast-paced 16-bed homelessness service where we support adults facing complex challenges such as trauma, mental health needs, substance misuse and barriers to independence. We work together to create a safe, respectful and inclusive environment where people feel supported, understood and empowered to move forward.

The Role

You will support 8 residents, working alongside another Support Worker who supports the other 8. Your work will include:

• Providing direct, person-centred support and encouraging daily living skills
• Helping residents set goals and build confidence
• Responding calmly and professionally to challenging situations
• Completing accurate case notes, risk assessments and support plans
• Keeping the building safe with regular checks and reporting repairs
• Managing a busy caseload and maintaining key compliance tasks

You may also occasionally visit Hatfield Road, our smaller 5-bed service, for health & safety checks.
Lone working is a regular part of the role, so confidence and good decision-making are essential.

About You

You are resilient, proactive and calm under pressure, with the ability to build trust and maintain strong professional boundaries. You communicate well, work independently and collaboratively, stay organised and use IT confidently. Most importantly, you bring a compassionate, non-judgemental approach and a genuine desire to help people move toward stability and independence.

Shifts:

This role requires flexibility, as you will work a 3-week rolling rota that includes evenings, weekends and bank holidays.

Shifts include a mix of:

• Early shifts: 7am-3pm or 9am-5pm
• Late shifts: 2pm-10pm
• Weekend shifts: 1 in every 3 weekends (10am-6pm)

A full UK driving licence and access to a vehicle is required (business insurance needed if appointed).

Hightown Benefits

• £25,857 per annum (37.5hrs)

• 33-35 days annual leave
• Blue Light Card - access to thousands of retailer discounts
• Mileage paid
• Ongoing training and development
• Pension & life assurance (3× salary)
• Long Service Awards
• Monthly Attendance Bonus
• Annual salary and cost-of-living review
• Employee assistance helpline

Appointments are subject to satisfactory right to work, enhanced DBS, reference, and medical checks

We are proud to be an Equal Opportunities and Disability Confident employer.