Support Worker

Independent Office for Police Conduct

Cardiff, UK

Hybrid

Expires: Expiring in less than 2 weeks

Social Care

Full time

£28,665 per year

Job summary

To provide support and assistance three days a week to an IOPC Casework Manager who is totally blind, to enable him to carry out his role. The role of the Casework Manager who requires this support involves reviewing how the police have handled complaints and other matters and deciding whether the police have handled these matters appropriately. The successful candidate will be providing the Casework Manager with support and assistance in this role, required due to his blindness. For the remaining two days of the working week, the candidate will be working within our admin hub, supporting them by completing administrative tasks.

This role will require the successful applicant to be available in-person on Mondays Tuesdays and Thursdays of each week with the set hours of 7:45am – 4:30pm.

Remaining hours can be worked flexibly either from home or in-office as preferred on the remaining Wednesday and Friday.

Job description

Supporting the Casework Manager to access information and documentation relevant to his role, including by:

Using software to convert documents to formats which the Casework Manager can read using his computer speech software and checking the converted output for accuracy.

Accurately typing up documents or sections of documents which cannot be converted automatically, to enable the Casework Manager to read the documents.

Reading aloud documents or sections of documents as directed by the Casework Manager.

Reviewing documents to identify specific information or types of information, as instructed by the Casework Manager.

Providing accurate, detailed and impartial verbal and written descriptions of relevant visual evidence (such as CCTV, photographs and police body-worn video footage), some of which is likely to be emotionally distressing, to enable the Casework Manager to make fully informed and independent decisions.

Where necessary, entering and updating information into IOPC Case Management Systems as instructed by the Casework Manager, to a high degree of accuracy.

Assisting the Casework Manager to ensure that the visual formatting of documents which he creates and edits appears visually as intended, and that the formatting aligns with IOPC branding and communications guidelines.

Supporting the Casework Manager to access and use some parts of IOPC I.T. systems which are not compatible with his computer speech software, by reading and describing information as required and carrying out basic computer tasks, as instructed.

Providing all assistance necessary to enable the Casework Manager to access information relevant to his role, including through adapting training materials to make them accessible to the Casework Manager and supporting him during in-person and remote training, which may involve occasional travel.

Where necessary, physically guiding the Casework Manager into and around IOPC buildings, and in unfamiliar environments, to assist with his orientation. Full training on this aspect of the role will be provided. Further general information and videos on how to guide a blind person is available on This page on the website of the Royal National Institute of Blind People (RNIB).

Assisting the Casework Manager with administration required to submit claims for reimbursement of support costs to the government Access to Work scheme (full training will be provided).

When not required to provide support to the Casework Manager, undertake general Casework support tasks within the admin hub as required, including:

Referrals

Creation of new referrals on CMS
Forward referrals to appropriate department
Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision

Media

Create and manage file parts and media for the directorate
Copy and conversion of all media types, including BWV and CCTV.
Downloading of media and investigation papers from cloud-based applications.

Any other reasonable duties.

Person specification

Desirable

Previous experience of supporting a disabled person, either in employment or through providing other support to enable their independence, choice and control.

An understanding and appreciation of the social model of disability.

Experience

This job would be well-suited to some people who have worked as “personal assistance” to disabled people funded by social services “direct payments”, where the disabled client is the employer. Such roles require an understanding that the client can and must make their own decisions. Experience working in administrative roles is also desirable.

Skills and Abilities

The below skills and abilities listed are essential for this role.

Strong attention to detail and accuracy.
Excellent written and verbal communication skills, to be able to describe visual information such as video footage in a clear, accurate and succinct manner.
The ability to pro-actively identify problems or barriers encountered and to suggest and implement creative solutions to these challenges.
Competent typing skills and a willingness to further develop these skills
ICT/Microsoft Office literate.
Knowledge of different file formats, including PDFs, image and text-based file formats.
The ability to quickly learn to use unfamiliar software and ICT systems to achieve objectives.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing

Benefits

Alongside your salary of £28,665, Independent Office for Police Conduct contributes £8,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

27.5 days paid annual leave (increasing with service to 32.5 days)
The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible
Voluntary Health Cash Plan provided by BHSF
Civil Service pension
Civil Service maternity leave package
PAM employee assistance programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to work scheme
Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
Car Leasing Scheme
Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
Learning and development tailored to your role.
An environment with flexible working options
A culture encouraging inclusion and diversity

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

We'll assess you against these Executive Officer (EO)Level behaviours during the selection process:

Communicating and Influencing

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience, Strengths and Values.

As part of the application process, you will be asked to complete 3 Sift Questions based on the essential criteria.

Anticipated assessment and interview dates are estimated to take placeW/C 15 June and W/C 22 June.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£28,665 per year