Support Worker - Deaf Support

Job summary

We are seeking a dedicated individual to provide effective support to a member of our Casework Team who is deaf.

The team member’s role involves reviewing cases and investigating suspected miscarriages of justice. This includes examining material from the police, prosecution, courts and defence, as well as records from prisons, the NHS and local authorities. They may also interview applicants and witnesses or instruct experts in a range of forensic and scientific disciplines.

Your role will be to provide high-quality notetaking support to enable them to carry out their responsibilities effectively. This will include supporting them during key meetings and training sessions, transcribing audio material such as body-worn camera footage, and being present during some calls.

When not providing direct support, you will assist our Casework Administration team with non-urgent administrative tasks. This may include preparing case documents, updating manuals and procedures, dealing with correspondence, and other routine clerical tasks.

It is essential that your working hours align with those of the individual you will be supporting; therefore, this position is offered as a full-time role only. While we offer flexible working arrangements, the successful candidate will agree a suitable working pattern directly with the person they are supporting to ensure their needs are met.

This role is offered on a fixed-term basis, as the team member you will be supporting is currently on a contract until 22 September 2026. Should their position become permanent, we will review the Support Worker contract at that time.

The successful candidate will be registered or accredited with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) as a Note Taker and have experience of supporting D/deaf individual/s with professional or educational notetaking.

The CCRC is committed to equality and to being an inclusive organisation. ​Wellbeing, diversity and inclusion are at the heart of our culture, and we provide an environment where everyone is heard, valued and respected. We welcome people who will bring diversity of thought and provide constructive challenge.

Job description

Role Purpose

To provide professional notetaking support for an employee who is deaf. Their role is to review cases and investigate suspected miscarriages of justice.

This role may therefore provide support during informal or professional meetings, during phone conversations with external parties such as applicants or their legal representatives, and when reviewing audio material such as body-worn camera footage.

The priority for this role is to provide support for the nominated employee, which may be up to 20 hours per week but will vary in line with the specific workload for the employee. During periods where support is not required, the postholder will also assist with routine administrative tasks that are non-urgent within the wider team.

Key Responsibilities & Tasks

Specialist Note-Taking Support

• Provide accurate and clear notes during internal and external meetings, primarily online however there may be occasional need to attend in-person meetings with the employee. This may include a requirement to travel nationally within the UK.
• Support the employee by joining telephone calls with a variety of parties, to take notes and provide a written summary of the discussion as appropriate.
• Transcribe or summarise audio material (e.g. from body-worn camera footage or voice recordings), ensuring accuracy and clarity.
• Adapt note-taking style to suit the context and preferences of the employee.
• Ensure all notes are delivered promptly, clearly formatted, and securely stored in line with confidentiality requirements.

Communication Support

• Work closely with the employee to understand their access needs and adapt support as needed.
• Liaise with internal and external colleagues to coordinate note-taking provision for scheduled meetings or calls.
• Maintain professional and confidential standards of practice at all times in accordance with NRCPD guidelines

Administrative Support

• Assist the administrative team with non-urgent tasks during periods when note-taking is not required. Tasks may include:
  • Inputting case-related details into the Commission’s case management system and maintaining up-to-date case records and other databases
  • Working with colleagues to maintain the administration manuals, updating where necessary and incorporating any policy or procedure amendments
  • Preparation of case documents for scanning and profiling of scanned documents
  • Responding to correspondence from potential applicants
  • Filing and document management
  • Drafting routine correspondence
  • General clerical support

Person specification

Essential Criteria:

• Lead: Experience of supporting D/deaf individual/s with professional or educational notetaking.
• Lead: Registered or accredited with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) as a Note Taker.
• Experience of using various MS Office software (Word, Teams, Outlook, Excel) with high competence.
• Excellent written English, with strong grammar, spelling, and summarisation skills.
• High standard of accuracy and attention to detail.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information appropriately and in line with data protection regulations.
• Flexible, adaptable, and able to manage workload in response to changing demands.

Desirable Criteria:

• Experience transcribing or summarising audio from recordings such as body-worn cameras.
• Administrative experience in an office environment.
• Familiarity with accessibility and inclusion best practices in the workplace.

Memberships

Registered or accredited with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) as a Note Taker.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £29,303, Criminal Cases Review Commission contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a wide range of benefits, including flexible working options. You can also look forward to:

• A Civil Service pension - this will see us making a significant contribution to your pension fund
• 29 days' annual leave allowance (pro rata), in addition to eight statutory bank holidays and special leave allowance for your birthday
• Generous paid maternity, paternity and shared parental leave (SPL) which is in excess of the statutory minimum
• We have flexible working patterns, including access to a flexi time system which means you can build up to two additional days off per month
• Remote working (anywhere in the UK) - we will supply a laptop and any equipment you don't already have so you can work from home comfortably and safely
• Reimbursement for work related travel, subsistence, and expenses
• 3 paid volunteering days per year
• Access to retail discounts and a cashback site
• Occupational Health Services and an Employee Assistance Programme
• Free eye tests and a contribution towards lenses or spectacles for VDU users

To find out more and apply, please visit our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Selection process timeline:

Applications should be submitted no later than 23:55 on the 26 January 2026.

When you complete your online application, you will be asked to provide:

Step One: Application form

Details of your employment history, qualifications, any professional memberships, availability and our equal opportunities monitoring questions. You will also be asked some questions about our essential requirements for the role.

After submitting your application form, if you meet the essential requirements for the role, you will then be asked for the following:

Step Two: Criteria questions

You will receive an email with a link to provide us with evidence of how you meet the criteria listed within the Person Specification. It is essential that you give evidence, using examples, of proven experience/ competencies when addressing these criteria. You will need to submit your responses to the criteria questions before the closing date of the vacancy.

Please note that if you have not met the essential requirements for the role within your application form, you will not be asked the criteria questions. Applications must be submitted via our recruitment portal. CVs will not be accepted.

Shortlisting

The panel will shortlist against the essential criteria for this role. Shortlisting is expected to be completed by 2 February 2026 and all shortlisted candidates will be advised of the outcome shortly afterwards.

Assessment

Candidates who are shortlisted will be invited to undertake a note-taking exercise during the week commencing 11 February 2026. This will be a timed exercise, where candidates will be provided with a video recording of a short meeting and asked to provide notes on the meeting. Instructions will be provided to shortlisted candidates only. This exercise will be assessed by the panel and scored. Depending on the number of candidates who are invited to undertake this task, you may need to pass this exercise to be invited for final interview. This will be confirmed if you are invited to undertake the task.

Final panel interviews will be held on 19 and 20 February 2026 via Microsoft Teams.

Offer

Our aim is to inform successful candidates by week commencing 23 February 2026.

Please note, the above dates are subject to change. It may not be possible to accommodate alternative requests for assessment and interviews. Please refer to candidate pack for the indicative timeline.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the HR team in the first instance.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CCRC HR Team
• Email : hr@ccrc.gov.uk

Recruitment team

• Email : hr@ccrc.gov.uk

Further information

https://careers.ccrc.gov.uk/home

Attachments

Candidate Information Pack - Support Worker Opens in new window (pdf, 1136kB)