Systems Analyst

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.

Our Team:

As a Systems Analyst you will support the Client Applications Systems Manager in the implementation and

operation of Client Systems and associated projects specifically across Children’s and Adults Services. The main application in use across Social Care is the Eclipse Case Management solution.

The world of Social Care is constantly evolving with demands on the service at an all-time high, work with this team to implement technological solutions to help Social Workers in their day-to-day role and ultimately improve the service for the communities of Halton.

Hours: 37 per week

Your Contributions:

The candidate should ideally have a working knowledge of system/business processes within Social Care and experience of working with data from an analysis and reporting perspective.

• Develop and maintain online learning tools, including videos and virtual support creating guidance documentation, FAQs, and system processes.
• Ensure local readiness for the delivery of Eclipse and associated new systems, assist with rollout to users, and ensure targets are met within specified timeframes. Develop and deliver training plans in relation to the Eclipse system.
• Generate detailed progress reports that highlight key metrics and trends, monitor helpdesk calls from Eclipse users to identify common issues and analyse data to identify patterns of incorrect data entry.
• Support the helpdesk to ensure efficient handling of user queries and offer technical support to users experiencing issues with the Eclipse system.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Flexible working arrangements
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

Next Steps:

At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Daniel Spooner - dan.spooner@halton.gov.uk

Interviews will take place on 20th / 21st October.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.

We look forward to receiving your application!