TA Contracts & Standards Officer

Job Description

Organisation: London Borough of Waltham Forest

Salary: PO1 £39,855 - £42,324

Contract Type: Full time, permanent

Working hours per week: 36

Application Deadline: 10/08/2025

Proposed Interview Date(s): TBC

DBS: Enhanced

Reference: 1824

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

We have a fantastic opportunity for a new Temporary Accommodation Contract Officer to join our existing Temporary Accommodation Contract team.

This role offers a real opportunity to make a difference to people’s lives daily. We’re looking for someone who focus on delivering a responsive and efficient Contract monitoring service to our residents and accommodation providers. You’ll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You’ll need to be highly organised and proactive as this is a busy customer facing service. The role of a Temporary Accommodation Officer is varied, no two days will be the same, so it’s important that you can think on your feet.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of temporary accommodation specification has occurred.
• Manage a Portfolio of properties to a professional standard and in line with policies and procedures.
• Promote excellent customer care.
• To carry out quarterly reviews meetings with managing agents and ensuring that managing agents are working in line with the temporary accommodation specification, and that temporary accommodations are regulatory compliant.
• Maintain accurate records and ensure compliance with regulatory requirements.
• Contribute to policy, practice, and team development.
• To carry out residency checks and visits in all types of temporary accommodation including stage one hostels, and to take appropriate action in relation to abandonments, unauthorised use, and any issues raised by residents
• To work closely with officers in other boroughs as necessary to resolve disrepair and management issues; to liaise effectively with Housing Standards and other services in Waltham Forest; to represent the service externally as required in dealing with temporary accommodation standards; to provide data for Setting the Standard and other pan-London initiatives to address TA issues

Skills, Experience and Qualifications:

• Knowledge of Housing legislation
• Ability to inspect properties, assess their suitability against a set of standards based on the Housing Health and Safety Rating System (HHSRS), and clearly identify defects and works necessary to achieve the required standard
• The ability to understand and manage the expectations of temporary accommodation residents
• The ability to build affective working relationships with landlords and Managing agents
• Ability to work constructively with other services and agencies and to negotiate successful outcomes for residents.
• Excellent communication skills both written and verbal.
• An understanding of the responsibilities of social housing landlords (desirable).
• Experienced in the use of Microsoft Office and data base applications.

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references.
• Satisfactory declaration of interest.
• Satisfactory DBS check.
• Suitable driver’s license.

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Chidi Egbom, Temporary Accommodation Contracts Manager at chidi.egbom@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.