Team Manager

Team Manager – Lead, Support and Empower People to Live Well and Independently

At Peabody, we are committed to supporting people to live well, independently and with dignity. We provide specialist housing, care and support to people who are socially excluded, disabled, unwell or at risk of homelessness. As a Team Manager, you’ll lead a team of Housing Support Workers, ensuring high‑quality, person‑centred support for customers living in our supported housing services.

This is a rewarding leadership role where you’ll have a meaningful impact from day one. You’ll support customers to thrive and flourish while developing and empowering your team, ensuring services are safe, compliant and delivered to the highest standards.

What you’ll do

• Lead, manage and develop a team through regular supervision, training, team meetings and performance support
• Act as a positive role model, providing guidance and intervention in complex or high‑risk cases
• Ensure compliance with regulatory requirements, policies and service specifications
• Oversee needs and risk assessments, personalised support plans and reviews for all customers
• Maintain accurate records and manage customer information to evidence compliance and KPIs
• Work with internal and external partners to manage referrals, assessments and ongoing support
• Ensure support provided is structured, time‑limited and focused on independence and self‑advocacy
• Manage safeguarding, welfare and risk concerns in line with Peabody policies
• Promote equality, diversity and inclusion in all aspects of service delivery
• Champion Peabody’s vision, values and strategic objectives across the service

What you’ll need

• Management experience within specialist or supported housing services
• Experience leading and supporting a dispersed staff team
• Strong knowledge of supporting vulnerable people, including those at risk of homelessness or with complex needs
• Experience delivering targets and driving improvements in service performance
• Ability to manage budgets, monitor expenditure and report effectively
• Excellent communication, leadership and relationship‑building skills
• Strong IT and administrative skills to maintain accurate records and systems
• Ability to participate in an out‑of‑hours on‑call rota

Who you are

You will be:

• An enthusiastic advocate for a diverse customer group
• A confident, values‑led leader and role model
• Kind, empathetic, non‑judgemental and courageous
• Committed to excellent customer service and team wellbeing
• Collaborative and able to build effective partnerships
• Curious, reflective and motivated to keep learning and improving
• Able to challenge poor practice and promote inclusion and social justice

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We’re committed to creating a supportive and inclusive workplace where leaders and teams can thrive.

What We Offer

• 25 days annual leave
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

This role involves managing supported housing services, leading staff teams and working closely with customers and partner agencies. You must be committed to safe practice, equality and high‑quality support delivery. An Enhanced DBS check satisfactory to Peabody is required, and participation in an out‑of‑hours on‑call rota forms part of this role.

If this sounds like the right opportunity for you and you’d love to be part of Peabody, we’d like to hear from you.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Got questions? Reach out to Harry Lund, Talent Specialist, at harry.lund@peabody.org.uk