Team Manager – Integrated Front Door Service

Job Description

The London Borough of Harrow is seeking a dedicated and experienced Team Manager to lead our innovative, newly established Adults Integrated Front Door Service.

You will be central to a new service model focused on preventing, reducing, and delaying demand for long-term care. This is achieved by effectively triaging and resolving resident needs through successive tiers of preventative interventions, thereby reducing pressure on our long-term case management teams. A key component of this model is the integration of Care Management and Occupational Therapy resources and practice to ensure a more holistic and joined-up service.

As Team Manager, you will be a strong leader responsible for overseeing a multi-disciplinary team, which includes Social Workers, Care Managers, Occupational Therapists, Occupational Therapy Assistants, and administrative staff. Your core focus will be to ensure the provision of high-quality care and support for vulnerable adults.

The successful candidate will use their strong leadership skills to manage complex cases and promote best practice across the team, ensuring full compliance with relevant legislation.

You must possess excellent communication abilities and demonstrate an unwavering commitment to safeguarding and well-being as you lead this critical service area.

The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a passion for improving the quality of life for those in need. If you are committed to making a positive impact and have the expertise to lead a dynamic and compassionate team, we would love to hear from you. Join us in our mission to enhance the well-being of our community and make a meaningful difference in the lives of others.

Key Responsibilities:

• Manage, develop, & support a team of Social Work and OT practitioners. Provide guidance, reflective supervision, and manage performance issues.
• Oversee the delivery of high-quality, person-centred services that meet statutory guidelines and organisational standards. This includes making evidence-based decisions and applying a strengths-based approach.
• Compliance and quality assurance: ensure the team meets legal obligations, such as those under the Care Act, and upholds standards for case recording.
• Manage the team's staffing budget and any delegated budgets for care packages, ensuring financial policies and procedures are followed.
• Work with local partners, other agencies, and service providers to ensure effective service integration and communication.
• Support the professional and personal development of team members.
• Manage complex and sensitive situations, with a focus on safeguarding and risk management.
• Foster a positive and professional team environment.
• Maintain accurate records and contribute to service development.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn