Telephone Researcher

Location

Force Headquarters

Business Area

Support Services

Department

DB - Service Improvement

Rank

N/A

Grade

1

Salary

£25,242 - £25,242

Part/Full Time

Part Time

Hours per Week

12

Additional Working Conditions

Suitable for Job Share, Flexi-time, Part Time

Type of Contract

Permanent

Vetting Level Required

RV

Description

Help improve police services by gathering vital feedback.

This is a part-time, evening role: Monday, Tuesday, Wednesday, Thursday – 18:00-21:00 with some flexibility required/available.

As a Telephone Researcher at Leicestershire Police, you will call members of the public who have had contact with the police to get their feedback and record accurate data in this vital role to improve service delivery.
*Due to the nature of the role, you must be at least 18 years old to apply.

We asked one of our Telephone Researchers about the role and what their favourite part about the role is:

"You'll be given surveys for different forces and on various incidents; then you'll start to make your calls and interview. You'll have a structured questionnaire to base this on, and we aim to achieve at least 3 interviews per hour. I usually work for 3 hours, but sometimes do overtime.

My favourite part of the job is interacting with people and hearing their stories. In many cases, it’s quite heart-warming to learn how the police have helped people and how respondents have turned their lives around. We occasionally also get to help people - pointing them in the right direction to access resources, or to get an update on their case. It’s rewarding to hit your interviewing targets, too."

You’ve read this far, so we know you’re intrigued!

If you’re excited to be part of this important research and helping improve the service we provide to our community please click APPLY, telling us how you meet the essential criteria on the job description.

What else can we offer you?

At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

What’s next

Read through the job description and get in touch with the Talent Acquisition Team if you have any questions: careers@leics.police.uk. Then, click APPLYto complete your application!

To support you with your application we’ve provided some application guidance and the recruitment process.

• Vacancy closes on Monday 16th March at 23:55.

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

To get a better understanding of life at Leicestershire Police and how you can make a difference, visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

Document Attachment

Telephone Researcher.pdf – 275KB