Temporary Accommodations Officer

Job Description

Job Title: Temporary Accommodation Officer
Salary: £33,531 – £38,052 per annum
Grade: D
Contract Type: 12-month Fixed Term Contract
Working Hours: 37 hours per week

About the Role

We have an exciting opportunity as a Temporary Accommodations Officer within our Temporary Accommodation Service and are looking for a keen candidate to join the team. The main purpose of the role is to provide advice and assistance to households whilst in temporary accommodation. Being a key contact officer in the housing management, lettings and allocations of the Council’s temporary accommodation housing stock.

The role will include you managing a dynamic and diverse caseload alongside a variety of households and client groups, some of whom may be vulnerable. You will be liaising with appropriate internal departments and external agencies. Supporting and directing clients to access a broad range of housing services and where appropriate making the relevant onward referrals and signpost to other services.

What We are Looking For

You will be personable, organised and resourceful and enjoy working in a fast-paced environment with changing priorities. You will have experience of dealing with vulnerable and complex clients. You will be a self-starter with a “can do” approach to your work and to the wider housing team objectives.

You will bring with you:

• Good knowledge of housing management processes.
• Ability to work on own initiative and as part of a team.
• Excellent communication and organisational skills and the ability to work to tight deadlines and prioritise own workload.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 19th March 2026

Closing Date (Internal & External): 29th March 2026

Interview Date: To Be Confirmed

Additional Information

For an informal discussion about the role, please contact Nicole Bugelli on 07826 953833.

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council