Tenancy Management Officer

We are looking for an experienced Tenancy Management Officer, to join our skilled and friendly team. You will have experience of managing mixed tenure properties and take a proactive approach to neighbourhood and tenancy management.

About the role

You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances. You will work closely with residents to ensure they can sustain their tenancies and maintain their homes to a good standard to fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards.

You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with residents to develop cohesive communities and areas where people want to and are proud to live.

You will work in partnership with other agencies and third parties to support residents who may have complex needs or a number of vulnerabilities. You should be experienced in recognising and taking action in relation to any Domestic Abuse or Safeguarding concerns. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes.

You will be responsible for providing a full housing management service for a patch of properties, across the Tandridge District.

Who we’re looking for?

We’d love to hear from you if you:

• Have a good standard of education, including literacy and numeracy skills.
• Have prior substantial experience of working in this field.
• Have excellent customer service and communication skills, in person, in writing and on the telephone.
• Are highly organised and able to work without much supervision.
• Are comfortable working in and leading a team, working flexibly to support your colleagues.

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Mel Davis at mdavis@tandridge.gov.uk

Local Government Reorganisation

Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.

Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services.

When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.

Find out more about what local government reorganisation means for us.