Tenancy Progression Coordinator

Title: Tenancy Progression Coordinator

Contract Type: Permanent, FT, 35 hours

Salary: Starting at £32,881 per annum

Reporting Office: London, Stratford

Persona: Agile – 2 days working from home and 3 days to be worked from reporting office on a rota basis

Closing Date: 12th October 2025

Interview Dates: 23rd / 24th October 2025

Tenancy Progression Coordinator Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Tenancy Progression Team at L&Q:

We are seeking a Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.

In this new role at L&Q we are looking for someone who is customer focused, self-motivated and has a keen interest in the London property market.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Reporting to the Tenancy Progression Manager, you will be part of a dedicated team supporting the customer journey for our tenants and will be responsible for:

• Managing customer databases and ensuring they are kept up to date
• Taking customers details and qualifying their requirements
• Dealing with incoming lettings enquiries via phone and email
• Supporting customers through the tenancy referencing process
• Ensuring compliance and regulatory requirements related to lettings are adhered to

What you'll bring:

• Knowledge of the London UK Lettings market
• Previous tenancy progression experience with ability to negotiate tenancy agreement terms
• First class customer service skills
• Exceptional verbal and written communication skills, with ability to collaborate and build stakeholder relationships
• Strong administrative and organisational skills with keen attention to detail
• Ability to work in a fast-paced target driven environment with a track record of meeting deadlines

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ