Tenancy Progression Coordinator PRS - 7469

This role is being advertised by L&Q Group on behalf of L&Q PRS Co. Limited (trading as Metra Living). This is a separate entity to that of L&Q Housing Trust, and any offer of employment will be made by Metra Living and will be subject to their terms and conditions of employment.

If currently employed by L&Q Housing Trust, your length of service with L&Q will be recognised by L&Q PRS Co. Limited

Title: Tenancy Progression Coordinator - PRS

Contract Type: 10 month Fixed Term Contract, Full Time, 35 hours a week

Salary starting from: £32,881 per annum (London weighted salary)

Grade: 06

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 2nd February 2026 at 11:00 pm

Interview Dates: 12th February 2026

Please click here for the role profile - Tenancy Progression Coordinator Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Health Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply*

Join our Tenancy Progression Team at Metra Living!

We are seeking a Tenancy Progression Coordinator to oversee the progression of PRS properties. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.

In this role at Metra Living we are looking for someone who is customer focused, self-motivated and has a keen interest in the London property market.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Reporting to the Voids Manager, you will be part of a dedicated team supporting the customer journey for our tenants and will be responsible for:

• Managing customer databases and ensuring they are kept up to date

• Taking customers details and qualifying their requirements

• Dealing with incoming lettings enquiries via phone and email

• Supporting customers through the tenancy referencing process

• Ensuring compliance and regulatory requirements related to lettings are adhered to

• Contributing to the end to end void process, supporting the Void maintenance team

What you'll bring:

• Knowledge of the London UK Lettings market and PRS

• Previous tenancy progression experience with ability to negotiate tenancy agreement terms

• First class customer service skills

• Exceptional verbal and written communication skills, with ability to collaborate and build stakeholder relationships

• Strong administrative and organisational skills with keen attention to detail, particularly in relation to compliance

• Ability to work in a fast-paced target driven environment with a track record of meeting deadlines

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ