Tenancy Relations Officer

Tenancy Relations Officer - Protection from Eviction Team

37 hours, 12 months fixed term

Working style: Hybrid working - to be discussed with candidate.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

As a Tenancy Relations Officer, you’ll play a vital role in promoting lawful tenancy practices, supporting tenants at risk of illegal eviction, and fostering positive relationships between landlords and tenants in preparation, and then leading on, the changes required in response to the Renters Rights Bill due to be introduced early 2026. You’ll provide expert advice on landlord and tenant law, conduct investigations, and represent cases in court when necessary.

Key areas of responsibility include:

• Deliver confidential, customer-focused advice to tenants and landlords.

• Prevent homelessness through legal interventions and tenancy support.

• Conduct PACE interviews and prepare cases for court.

• Build strong relationships with private sector landlords to improve housing standards.

• Support housing initiatives and promote best practices in the private rented sector.

About you

The ideal candidate will have a strong knowledge of housing legislation and homelessness prevention, with experience working in a customer-driven, multi-disciplinary environment. They will be capable of managing a personal caseload while consistently meeting performance targets. Skilled in influencing and negotiation, legal procedures, and evidence preparation, they will also demonstrate excellent communication abilities and the capacity to build effective partnerships across agencies.

Specific requirements

• Must have a clean driving licence for use of the pool car.

• Must have knowledge and experience of conduction PACE Interviews and preparing files for court

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave

• A wide range of flexible working opportunities

• Modern working environment at the Civic Offices in the heart of Reading

• Local Government Pension Scheme (LGPS)

• Life Assurance - three times your annual salary (for members of the LGPS)

• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted

• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work

• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact Anna Layzell at Anna.Layzell@reading.gov.uk

Closing Date: Sunday 19th October 2025
Interview Date: To be confirmed

Interview Process: Q&A, Presentation, Written exercise, Microsoft team or face to face