Tenancy Relations Officer

Make a Difference in Lancaster
Join us as a Tenancy Relations Officer and play a vital role in supporting the Renters’ Rights Act, protecting tenants, and ensuring landlords meet their legal responsibilities. Your work will help reduce evictions and homelessness through early intervention and mediation, improving housing standards and fostering a fair, safe community for all.

What You’ll Be Doing
You will provide clear advice to landlords and tenants on their rights and responsibilities, investigate complaints such as harassment and illegal eviction, and take enforcement action when necessary. Working closely with partners, you’ll mediate disputes to achieve lawful, sustainable outcomes and represent the Council at tribunals and courts. Your role will also involve contributing to policy development and raising public awareness of tenancy rights.

You’ll Fit Right In If…
You have experience in housing, particularly with vulnerable households, and are skilled in mediation and negotiation. You bring strong knowledge of housing law and enforcement, excellent communication skills, and the ability to work independently while managing your caseload effectively. You share our values of Working Together, Ambition, Pride, and Ownership, and are committed to making a positive impact in the community.

Ready to Join Us?
If you’re passionate about housing rights and want to make a real difference in Lancaster, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.