Tenancy Relations Officer

• Reference: ES102
• Division: Strategic Housing
• Salary: £35,402.00 - £38,299.00 per annum
• Contract type: Fixed term
• Posted on: 11 May 2026
• Interview date:12 June 2026
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: G
• Working hours: 37 per week
• Closing date: 31 May 2026
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

Are you passionate about housing rights and committed to raising standards in the private rented sector? We are looking for an experienced Tenancy Relations Officer to play a pivotal role in protecting tenants, supporting lawful landlord practices, and preventing homelessness across the borough.

As a Tenancy Relations Officer, you will be a subject matter expert within our Strategic Housing service, providing specialist advice on tenancy law and acting decisively where legislation is breached. You will work with tenants, landlords, internal colleagues and external partners to resolve disputes, tackle illegal eviction, and improve outcomes in the private rented sector.

You will manage a complex caseload, undertake investigations and enforcement action where necessary. You will also contribute to service development by identifying trends, sharing expertise and promoting best practice.

Key responsibilities include:

• provide expert advice to tenants and landlords on tenancy rights, responsibilities and housing legislation
• investigate complaints including illegal eviction and harassment, gathering evidence and conducting Police and Criminal Evidence (PACE) interviews
• take enforcement action where required, including preparation of prosecution reports and court representation
• support or submit Rent Repayment Order applications and deposit compensation claims
• work proactively to prevent homelessness through early intervention and tenancy sustainment
• liaise with internal teams, the police, legal advisors, housing charities, and neighbouring authorities
• deliver workshops, training and information sessions for landlords and tenants
• maintain accurate case records and produce reports on trends and service outcomes
• keep up to date with changes in legislation, case law, and best practice

You will bring strong legal knowledge, excellent communication skills and the confidence to manage challenging situations professionally and fairly. You will have:

• extensive knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Renters Rights Act 2025
• experience working in a housing or tenancy-related role within a customer-focused environment
• proven ability to manage disputes, undertake enforcement action and represent cases in court
• experience of carrying out PACE interviews and handling confrontational situations
• excellent organisational, prioritisation and record-keeping skills
• strong written and verbal communication skills, with the ability to explain complex legal matters clearly

Ideally, you will also have:

• a relevant housing or vocational qualification
• a working knowledge of homelessness legislation
• experience contributing to service improvement or performance targets

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

Satisfactory clearance of a basic Disclosure and Barring Service (DBS) check will be a condition of employment.

Full and current UK driving licence will be required.

Due to the sensitive nature of client contact, the roles stated on this job description are exempt from being considered on a job share basis.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email chris.modder@crawley.gov.uk, Private Sector Housing Manager or call on 01293 438418.

Related documents

• Tenancy Relations Officer job description (PDF, 252.51 KB)