Tenancy Sustainment Manager

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Tenancy Sustainment Manager - Manchester - 6961

Title: Tenancy Sustainment Manager

Contract Type: 12 months FTC – Full Time - 35 hours

Salary: £47,290 per annum to £53,345 per annum (Regional salary), dependant on experience

Reporting Office: Manchester, Trafford

Persona: Agile – 1-2 day office attendance required

Working Pattern: Monday – Friday

Closing Date: 8th August 2025 – 23:00

Interview Dates: to be confirmed, in person at Nexus House

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Tenancy Sustainment Manager.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Join the Tenancy Sustainment Team at L&Q!

Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Manager and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

Your Impact in the Role:

• Delivery of an effective, agile, high quality tenancy sustainment service which enables customers to thrive in their tenancy & live in neighbourhoods that are clean, safe, secure places to live, work or visit. Leading a team playing an integral role in supporting the increasing variety and diversity of people we house to manage and sustain their tenancy.
• Line management responsibility of all staff within the Tenancy Sustainment team including undertaking regular 1 to 1 supervisions, appraisals and effective performance management. Providing strong direction & leadership including demonstrating a proactive approach to risk management.
• Working with local stakeholders to ensure that residents are receiving the services that they expect and deserve. Stakeholders could include, but are not limited to, LA partners, councillors, MPs, resident committee members, commercial customers, etc.

What You'll Bring:

• Experience of managing a team & strong performance management
• Excellent understanding of all aspects of Tenancy Management.
• Knowledge and ability to manage Tenancy/Leasehold management, Tenancy Fraud and Anti-Social Behaviour, including but not limited to dealing with Domestic Violence, Domestic Abuse, Hate Crime, Vulnerable Residents and Safeguarding.
• Experience of partnership development with key stakeholders
• Good knowledge of the regulatory environment in which we operate.
• Ability to quickly disseminate difficult and complex information in a simple and engaging way
• Ability to make independent decisions and recognise circumstances where risks or decisions need to be escalated

Our customers are the most important part of our business and as the Manager of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!