Tenancy Sustainment Officer

An excellent opportunity to make a difference…

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us.

The Post

One of the Government’s main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this.

We have received funding from Ministry of Housing Communities and Local Government for Tenancy Sustainment posts working with previous homeless individuals to sustain and remain in their properties, providing a person-centred approach to achieve their goals and aspirations.

The post holders will provide support for this cohort, working in a person-centred way to ensure sustainable outcomes around housing are achieved.
The successful candidate will be given varied and comprehensive development opportunities and work with multiple services both internal and external to alleviate homelessness and provide customers with positive options and outcomes whilst managing customers’ expectations.

We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history unstable, short term housing situations.

The Person

Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services?

We are looking for an empathetic experienced Tenancy Sustainment Officer who is passionate about providing the best level of services to previous homeless applicants.

The successful candidate must be able to manage their own caseload of single people, and childless couples threatened with homelessness.

You will be passionate and dedicated to helping people, not afraid to go above and beyond in order to get the best outcome and be forward thinking and creative.

You will be an excellent communicator and able to talk to people of all backgrounds and disseminate complex information in a way that is easy to understand.
You will be solutions orientated.

You will be able to work under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised.

If you meet the above criteria, are organised and flexible with an innovative approach to your work we would welcome your application for this post.

Our Offer to You

In addition to your salary, you will also get to enjoy the following benefits:

• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
• Very generous employer pension contribution
• Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
• A wide range of family friendly policies such as parental leave
• Access to affordable parking nearby
• Access to our Zipcar scheme
• Access to our Employee Assistance programme for free confidential counselling
• Season ticket loan for public transport
• Cycle to work scheme and good onsite facilities
• Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.