Tenancy Sustainment Officer

Tenancy Sustainment Officer

SO2: Starting salary £44,235 pa incl LW

6 month Fixed Term Contract or Secondment Opportunity to cover maternity leave

Hybrid Working

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Team:

We are looking to recruit an enthusiastic individual to join the Tenancy Sustainment and Support service in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.

You will be responsible for managing large and varied caseloads of often vulnerable customers who are at risk of losing their homes. You will liaise with various departments to resolve complex housing issues.

As a Tenancy Sustainment Officer, you will show understanding of landlord’s responsibilities and obligations, have the ability to prioritise workloads, motivate people to engage, and work flexibly with a “can do” attitude coupled with a friendly and team-player approach.

About the Role:

To provide advice and support to tenants and landlords participating in the council’s private renting schemes and tenants in the private rented sector, with the aim of sustaining tenancies.

To develop and maintain a high level of personal contact with tenants, landlords and support agencies through casework, in order to maximise engagement and minimise rent arrears and breaches of tenancy.

To be proactive in the monitoring of tenancy end dates and initiating renewal negotiations, maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.

Contact Information: For an informal discussion about the role, please contact Sabira Hassan (Shassan@lambeth.gov.uk).

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

Please click here to view: Lambeth Staff Benefits

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:

Job Description and Person Specification

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Wednesday 8 July 2026.

Shortlisting: 10 July 2026.

Interviews will be held week commencing 20 July 2026.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.