Tenant Move Coordinator

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The Role:

Are you pro-active and customer-focused with a keen eye for detail? We’re looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them.

You will play a key role in promoting the efficient use of the council housing stock. You will support tenants who wish to move, including those looking to downsize, and champion mutual exchange as a viable solution.

You will need to demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.

What You’ll Be Doing:

• Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.
• Promoting and facilitating mutual exchanges as a housing option.
• Maintaining and validating applications on the online exchange system.
• Assisting tenants with property adverts and advising on standards. .
• Organising and assisting with supported moves.
• Working creatively to raise awareness of mutual exchange through social media, newsletters, and other channels.
• Undertaking viewings and sign-ups throughout the district.

What We’re Looking For

• Knowledge of social housing and social housing properties within the Lancaster district.
• GCSE Maths and English (Grade C or above) or equivalent.
• Previous experience dealing with the public in a busy, customer-focused environment.
• Excellent IT skills, including use of Excel, databases, and social media.
• Strong communication skills and a proactive, problem-solving attitude.
• Ability to work flexibly, under pressure, and as part of a team.

Why join Us?

• A friendly, supportive team where your ideas are valued.
• Grow your skills with tailored training and development opportunities.
• Work in an environment that champions health, wellbeing and inclusion.
• Make a genuine impact on the lives of residents.

The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition

Standard addition to vacancy adverts:

Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.

Interview date: TBC