Tenant Services Admin - Housing Management Lead

Tenant Services Administrator - Housing Management Lead

Hightown House, Hemel Hempstead

Permanent

Salary: £28,719 per annum

35 hours per week, Monday to Friday, 9:00am to 5:00pm

Are you an organised and customer-focused administrator looking for your next opportunity within Hightown?

We are seeking a Tenant Services Administrator - Housing Management Lead to join our busy Housing Team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, managing a variety of administrative tasks and working collaboratively to support residents and colleagues across the organisation.

About the Role:

As a key member of our Housing Team, you will provide a professional front-line service to both internal and external customers while ensuring the smooth administration of housing management activities. You will play an important role in supporting Housing Officers and helping residents with a wide range of enquiries.

Your responsibilities will include:

• Providing administrative support to Housing Officers, including correspondence, communications and newsletters.
• Responding to housing management enquiries relating to tenancy matters, anti-social behaviour, parking and pet permissions.
• Processing mutual exchange applications and coordinating the exchange process with residents and partner landlords.
• Maintaining accurate tenancy records and customer contact information.
• Producing reports, statistics and general administrative documentation.
• Working closely with Income Recovery, Lettings and Property Services teams to resolve customer enquiries efficiently.
• Supporting resident involvement events and providing occasional cover for reception and Housing Officer calls.

What We Are Looking For:

We are looking for someone who:

• Has excellent administration and organisational skills.
• Can provide outstanding customer service in a professional and confident manner.
• Has strong Microsoft Office skills, including Outlook, Word and Excel.
• Possesses excellent written and verbal communication skills.
• Can prioritise workloads effectively and meet deadlines.
• Works well independently and as part of a team.
• Has previous office administration experience.
• Is proactive, reliable and committed to delivering excellent services to residents and customers.

Previous experience within housing administration or the social housing sector would be advantageous.

Why Join Hightown:

• 33 Days Annual leave including bank holidays, rising with service
• Blue Light Card: Access thousands of discounts for local and national retailers
• Monthly attendance Bonus
• Annual Performance Bonus
• Ongoing training and development opportunities
• Onsite Gym Facilities
• Onsite Parking

All appointments are subject to satisfactory right to work, basic/enhanced DBS, reference and medical clearances.

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

We are an Equal Opportunities and Disability Confident Employer.