TFM Contract and Compliance Manager

Job summary

Can you manage compliance visits, assess Health & Safety risks, and maintain accurate statutory records across multiple sites?

Do you build strong stakeholder relationships and stay organised while handling site visits, documentation, and contract compliance?

If so, we’d love to hear from you!

The post holder is responsible for managing the statutory compliance of over 100 landlord-only buildings, liaising closely with the Corporate Estates Management team and the Landlords to obtain compliance documents such as Fire Risk Assessments, Fire Alarm Maintenance and Emergency Light Testing.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers.

Job description

We are seeking a proactive professional to carry out Health & Safety risk assessment visits where documentation is missing or issues are identified. You will maintain statutory compliance records, manage building documentation on SharePoint, and support compliance visits across the estate, addressing on-site H&S concerns under the Mitie contract.

Your responsibilities will include, but aren’t limited to:

• Manage a regional programme of Landlord compliance visits as agreed with line management.
• Escalation to Line Management following compliance visits or queries in relation to the Landlord lease obligations.
• Day to day liaison with Estates and Operational colleagues to ensure contract compliance.
• Assist with compliance visits relating to H&S compliance to DVSA sites under the Mitie contract.
• Assisting with the TFM Contract Inbox when Distribution and tracking of contract issues to other HEOs in the team.
• Manage the TFM statutory tracker to include all Landlord property.
• Drafting of Service Manager Instructions, contractual communications under CEMAR.
• Responsibility for working with stakeholders to confirm associated services required for opening and closing of sites.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Excellent customer service and communication skills – Able to build positive working relationships with clients, contractors, and stakeholders, communicating clearly and professionally both verbally and in writing. Confident in handling queries, managing expectations, and resolving issues effectively.
• Strong time management and organisational skills – Capable of prioritising a varied workload, meeting deadlines, and managing multiple site visits and compliance tasks efficiently with minimal supervision.
• Sound Health & Safety knowledge – Good understanding of current H&S legislation and best practice, with the ability to identify risks, carry out assessments, and ensure compliance across property portfolios.
• Proactive, “can do” attitude – Self-motivated and solution-focused, willing to take ownership of tasks and respond positively to challenges in a fast-paced environment.
• Willingness to travel and stay overnight – Flexible approach to travel, including regular site visits and occasional overnight stays as required by the role.
• Full UK driving licence – Essential for travelling independently between multiple sites.
• Property knowledge – Working understanding of property management, building compliance requirements, and estate operations, with the ability to apply this knowledge in practical site-based scenarios.

Essential Requirements and Qualifications

• Knowledge of NEC4 Term Service Contract
• Willingness to work towards IWFM (BIFM qualification)
• Willingness to work towards IOSH
• Willingness to work towards NEBOSH within the first year

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Driving licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This includes:

• A generous annual leave entitlement
• Attractive pension options with an employer contribution of 28.97%
• Flexible working
• Good career development opportunities
• A variety of career paths
• Inclusive working environments and much more to support a healthy work/life balance

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The selection process for this role will be:

Stage 1: Sift of CV and Personal Statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV and Personal Statement (500 words) Please provide evidence of your Experience of the following:

• Excellent customer service and communication skills – Able to build positive working relationships with clients, contractors, and stakeholders, communicating clearly and professionally both verbally and in writing. Confident in handling queries, managing expectations, and resolving issues effectively.
• Strong time management and organisational skills – Capable of prioritising a varied workload, meeting deadlines, and managing multiple site visits and compliance tasks efficiently with minimal supervision.
• Sound Health & Safety knowledge – Good understanding of current H&S legislation and best practice, with the ability to identify risks, carry out assessments, and ensure compliance across property portfolios.

To apply

• Please note, for this vacancy, we are working with our partner McDonald & Co. Please send your CV & Personal Statement, demonstrating your suitability to the role and the above essential criteria to Jill Johnstone email jjohnstone@macdoanldandcompany.com.

The sift will take place week commencing 27th July 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Making Effective Decisions, Managing a Quality Service, Communicating and Influencing and Working Together.
• Experience

The interviews will take place week commencing 10th August 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location you have expressed a preference in or have expressed an interest in more than one location and accept an offer, you will be withdrawn from any lists you may be held on. We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Greg Wilson
• Email : greg.wilson2@dvsa.gov.uk

Recruitment team

• Email : jjohnstone@macdoanldandcompany.com

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments

Role Profile 468830 Opens in new window (pdf, 551kB)