Ticketing Data Manager

About the Role

This is a rare opportunity to play a leading role in one of the most exciting transformations in the Liverpool City Region.

You’ll be part of a region-leading transport authority at a pivotal moment, helping to deliver smarter, more connected and more inclusive travel across the Liverpool City Region. This is a role where your work will be visible, meaningful and genuinely transformational.

As Ticketing Data Manager, you’ll help change how people travel in the region, including introducing new tap-and-go ticketing for different types of transport. You’ll use data analysis to shape and improve ticketing services, ensuring customer experiences are evidence-led, accessible, and continuously enhanced.

About the person

You’re a confident problem-solver who thrives on leveraging data to enhance smart ticketing solutions and improve customer experiences. You’re adept at using analytics and CRM systems to inform decisions and are energised by the challenge of modernising public transport through innovative, data-driven approaches.

You have the ability to prioritise, meet deadlines and thrive in a changing, innovative environment as well as excellent communication skills and the confidence to work with a wide range of stakeholders

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria.

The information you provide in your personal statement will be used for shortlisting.

1) Describe how you have successfully led teams to deliver complex, data-driven projects, including the implementation of new systems, digital products or ways of working.

2) Give clear, outcome-focused examples of how you have used data and insight to improve customer experience and service performance at scale.

3) Explain how you have worked with a wide range of stakeholders to design, influence and embed change effectively.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa