Trainee IT Officer

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Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Launch Your IT Career with Knowsley Council

• Are you passionate about solving technical problems and helping people get the most from their digital tools?
• Do you enjoy working with technology and want to gain real-world experience across different areas of IT?
• Are you curious about how new technologies like artificial intelligence are shaping the future of digital services?

If so, you may be the perfect candidate for this role.

About the Role

Knowsley Council is seeking a motivated and enthusiastic Trainee IT Officer to join our Production Support team within the wider IT Service.

This is an exciting opportunity to build a strong foundation for a career in IT. You’ll be part of the frontline support team, helping to resolve technical issues experienced by council staff using Microsoft 365, laptops, and Android mobile devices configured with Microsoft 365 apps (such as Outlook, Teams, and OneDrive). Your work will help keep essential council services running smoothly.

You’ll also have the chance to gain insight and experience in other areas of IT including infrastructure, cyber security, and application support. As the Council continues to explore and adopt innovative technologies such as AI, you may also support colleagues in using new digital tools and help document best practices as part of wider service improvement.

Key Responsibilities

• Provide first-line support to users for issues relating to Microsoft 365, laptops, and Android mobile devices.
• Assist in logging, tracking, and resolving IT support tickets.
• Learn to install, configure, and maintain software and hardware to agreed standards.
• Maintain accurate records and support the creation of system documentation.
• Help extract reports and useful information from systems using internal tools.
• Collaborate with other IT teams to gain exposure to infrastructure, security, and application support disciplines.
• Support colleagues and end users as the Council explores modern digital tools and AI-based solutions.
• Work in a hybrid setting, attending Knowsley Council offices when required.
• Follow all Council policies and procedures relevant to your role.

What We’re Looking For

We’re looking for someone who:

• Has a genuine interest in IT and digital technology.
• Is eager to learn and develop practical IT skills.
• Communicates clearly and works well with others.
• Is enthusiastic, reliable, and committed to delivering a quality service.
• Has an interest in emerging technology, including automation and artificial intelligence.
• Embraces the values of Knowsley Better Together – working collaboratively, respectfully, and with integrity.

What We Offer

• A permanent opportunity to start your career in IT.
• A structured learning and development programme with ongoing support and mentoring.
• Exposure to multiple areas of IT within a supportive and friendly team.
• Opportunities to work on real-life technical issues and digital innovation projects.
• Hybrid working options to support your work-life balance.
• A positive and inclusive working environment within local government.

Start your IT journey with Knowsley Council and help deliver digital services that support our communities.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Roy Foster. IT Business Analyst. Email Roy.Foster@knowsley.gov.uk Tel. 0151 443 3529

Jack Denton IT Analyst Email Jack.Denton@knowsley.gov.uk Tel 0151 443 5403

Interviews to be held w/c 18th August

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.