Trainer (Guidance Services)

Job summary

Trainer (Guidance Services)

£40,000 per annum

Bedford

Permanent

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Trainer (Guidance Services). This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

Reporting to the Colleague Training Manager, the role supports the design, delivery and evaluation of approved learning curriculum delivered through an external outsourcing partner. This includes facilitating onboarding, upskilling and targeted briefings for frontline colleagues, first‑line managers and specific projects, all with a focus on delivering an excellent customer experience.

The role identifies opportunities to enhance learning content and delivery methods to improve speed to competency, colleague engagement and customer satisfaction. Success is measured through effective evaluation of learning interventions and training needs analysis, with clear and measurable outcomes.

Working closely with the Quality, Training and Knowledge team, as well as Operations and wider stakeholders, the role embeds learning and continuous improvement into the organisation’s DNA, ensuring impactful delivery through a variety of learning tools while minimising operational disruption.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

Job description

You will be responsible for the training delivery across MaPS customer teams.

Training and Knowledge:-

• Facilitate onboarding to new colleagues across various different areas and specialisms
• Facilitation of upskill and soft skill training to various audiences (Colleagues and team leaders?)
• Business partner with all support areas to gather needs analysis and to design and deliver bespoke interventions to improve speed to competency and enhance customer and employee experience
• Remain close to frontline practices to ensure the content for our colleagues is up to date and appropriate
• Measure the effectiveness of training delivered through speed to competency, enhanced customer experience, quality and operational metrics
• Support a transformation of learning through the 70/20/10 model to maximise knowledge, skills and behaviours with minimal operational impact
• Ensure all training related activities are recorded to maximise efficiencies
• Be an Subject Matter Expert for training across the different areas
• Work with operational Subject Matter Experts to ensure interventions are fit for purpose
• Support the rollout of the competence framework and other initiatives from the internal MaPS organisation to our external partner as appropriate
• Support training reporting requirements

Person specification

To be successful in this role, you’ll need:

Essential:

• Facilitation skills – dynamic delivery skills ensuring all learning styles are catered for (minimum 5 years). Covering both technical and soft skills at front line and first line manager level.
• Experience of facilitation through various methods including workshops, virtual sessions and coaching to support on the job learning.
• Training material design – using a variety of delivery mechanisms (face to face, virtual, e-learning, distance learning etc), design and build impactful learning interventions
• Training needs analysis – experience in conducting TNA and identifying measurable learning needs as an outcome
• Stakeholder Management – Confident in working with stakeholders across different levels

Desirable:

• Contact centre experience
• Financial services experience
• Training qualification

Personal Attributes:

• Excellent verbal and written communication with the ability to delivery complex information in an easy to understand format
• Good understanding of Learning and Development principles and practices
• Committed to self-development and self-reflection. Gathers information on the effectiveness of their own practice.
• Works well in a team working collaboratively and consistently sharing best practice
• Passionate about making a difference and continuous development
• Organised and methodical with attention to detail
• Ability to build effective and collaborative relationships
• Able to work independently and as part of a team
• Empathy of our work and identification with our mission ‘better financial futures for everyone in need’
• Embodies our values
  • Caring – we care about our colleagues and people whose lives we are here to transform
  • Connecting – we will transform lives through our ability to make positive connections
  • Transforming – we are committed to transforming lives and make positive societal impact
• Environment – able to work at pace in a dynamic environment
• Adaptable – adapts easily to change

Benefits

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01174

Close Date: 17/05/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your Application

Open: 01/05/2026 , Deadline: 17/05/2026

To apply, please submit the following document:

1. Your most up-to-date CV

Step 2: Telephone Interview

Between 01/05/2026 – 20/05/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted week commencing 08/06/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:

• A series of competency-based interview questions
• A task/Presentation

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie rigney
• Email : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com