Training Coordinator

Reports to Senior Training Coordinator
Hours 37.5 per hours per week
Salary ​£26,018.61 - £27,033.33 per annum
Contract 12 months fixed term
Location Hybrid: Bristol office minimum one day a week
​Benefits 34 days' holiday, 4% Pension contribution on confirmation of appointment, 365 day a year access to an Employee Assistance programme, Employer administered Childcare Voucher scheme, Cycle to Work scheme

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Who are we?

​We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

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​We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

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​Last year alone, nearly 13,500 professionals received our training. Over 70,000 adults at risk of serious harm or murder and more than 85,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last four years, over 2,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.

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​Together we can end domestic abuse. Forever. For everyone.

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Purpose

​Asa TrainingCoordinatorforSafeLives,you willprovideeffective and efficientco-ordination of resourcesandsupportforthe Trainingteam,commissionersandlearnersacrossallSafeLives’ training programmes.

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Responsibilities

​WorkingwithLeadTrainers&colleaguestocoordinate thelogisticsoftrainingdelivery,you will:

• Respond to learner, commissioner and partner emails in a timely way and manage your inbox efficiently
• Serve as the first point of contact by answering and managing daily phone communications, including calls from the public
• Manage financial tasks such as invoicing, checking credit card payments, and verifying incoming invoices (weekly)
• Schedule associates for training delivery and book the travel, accommodation and Zoom / Teams meetings
• Process course applications, waiting lists and subsidies using Arlo (online bookings software)
• Send all necessary course information and updates to learners, colleagues and associates both digitally and physically
• Be available to support trainers and learners on the day of training and resolve any issues
• Provide tailored support for learners with additional needs
• Create Microsoft Forms feedback forms and evaluation reports
• Work flexibly with the team to resolve problems and cover workloads as appropriate

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Tokeepaccurate recordsandensuredataprotectioncomplianceyou will:

• Update Outlook calendars and spreadsheets (for delivery, accruals, impact measures, expenses)
• Save documents to SharePoint
• Work with finance to track payments
• Update the WordPress website

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​Ifyou arepartoftheaccreditedteam,you willalso:

• Track learners’ accreditation progress (course applications, worksheet submissions, plagiarism checks, accreditation with OCN)
• Manage resources on Moodle & Turnitin
• Support learners with registrations, logins, grades, certificates, and extensions

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Finally, you will:

• Engage in a constructive and effective way with all survivors of abuse, through calls to the office,Pioneerinteraction, with colleaguesandanyotherinteractionwehaveinourday-to- day work.Undertakeanyotherdutiesasmayreasonablybe required.

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Key Skills

• Strong customer service
• Good administrative skills
• Attention to detail
• Confident using Microsoft Word, Excel, PowerPoint

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You are someone who:

• Supports SafeLives’ mission and goals
• Organises your time well and meets deadlines
• Solves problems and uses your initiative
• Works well in a team and builds good relationships
• Communicates clearly and professionally
• Handles sensitive information with care

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Equality and Inclusion

​SafeLives is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. We are keen to have staff that appropriately represent all the communities we serve as an organisation.

​Webelievethereisno‘themandus’indomesticabuseandrecognisethatapplicantsmayhave directorindirectexperienceoftheirown,whetherdisclosedornot.Wearecommittedtoplacing livedexperienceofdomesticabuseattheheartofallwedo,andcolleagueswhochosetoshare their personal expertise can do so openly and with organisational support. If there is any discussion during the recruitment process regarding a candidate's personal experience ofdomestic abuse, it will be treated confidentially andwillnot be sharedoutside of the interview panel/Human Resources.

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Fixed Term Contracts

​Weappreciatetheimpact of theuseof short/fixed term contracts onmoraleandasenseof financialsecurityforourpeople.Asacharityandthenatureofourfundingwemustattimes rely on the use of fixed term contracts, however, we will always strive to keep people in the organisationwherewecanratherthanendingcontractsunnecessarily.Wewillextendcontracts wherefundinghasbeensecuredforaslongasthefundingallows.Wefurthertrytosupportour fixed-termcolleaguesbyensuringaccesstorecruitmentopportunitiestoallowformovementto other parts of the organisation.

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