Training Delivery Officer

Job summary

In this role, you will be part of a Training Delivery Team, with a focus on delivering high-quality training events (both online and in-person) – at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work, following up on leads and dealing with online, Acas Adviceline, and Customer Service Team referrals to generate interest in our products and services.

There is strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills, and advice amongst each other – which is a real team strength.

You will collaborate with the Product Development team in designing and adapting training materials for raising the standards of line manager skills in workplaces and meeting the needs of employers, employees, and their representatives.

Job description

The successful applicants will be accountable for:

• Delivering training – either digitally (using platforms such as Zoom and Microsoft Teams) or at various locations (within a reasonable commute from your office and geographic area)
• Acas open access courses, in company training, chargeable and non-chargeable talks, as well as Acas’ webinars and masterclasses.
• Undertaking business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
• Self-managing effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
• Supporting and collaborating with the Product Development Team in creating training content materials.
• Ensuring that all contractual paperwork for chargeable activity is completed within the expected timeframes.
• Systems and Customer Records – accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
• Ensuring that delegate feedback is collected and captured appropriately after each training session.
• Contributing to Acas’ operational and financial objectives by delivering appropriate training activities.

Candidate Information Sessions (held via Microsoft Teams)

We warmly invite you to join one of our Candidate Information Sessions to hear from current Acas staff and learn more about Acas, the role, and the benefits of working for the organisation.

• Session Date 1: Wednesday 11 November 2026
  This session will be recorded and made available to candidates upon request. If you do not wish to be on the recorded session, we recommend that you join the second session or request a link to this recording.
• Time: 12:00 PM until 1:00 PM. Click Here to Join
  
  
• Session Date 2: Tuesday 16 November 2026
• Time: 12:00 PM until 1:00 PM. Click Here to Join

We would strongly advise candidates to attend either of these events before submitting an application. You will also find further information in the attached Candidate Information Pack.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Essential criteria:

• Experience of learning delivery (or transferable skills)
• Experience of meeting the needs of a group of stakeholders or customers in ways that recognise different learning/working styles and deliver impactful outcomes.
• Experience of identifying and developing capability and knowledge, including recognising your own or others’ learning needs and contributing ideas to improve ways of working with colleagues or partners.
• Ensuring colleagues or other stakeholders have a clear understanding of objectives, activities, and timeframes.
• Good communication skills (verbal and written).
• Competent with Zoom, Microsoft Teams and PowerPoint.

Please note that for this role, there will be an expectation to travel within the region. The post holder will be required to hold a UK driving licence; exceptions to this requirement will be considered where Reasonable Adjustments are required

Desirable criteria (the following will only be assessed in the event of tie-breaker scenarios at the sift or interview stages)

• Understanding of Human Resource (HR) practices.
• Knowledge and understanding of employment relations and Equality, Diversity and Inclusion.
• **For candidates applying for the Cardiff-based post only – it would be helpful if the successful applicant is a Welsh speaker

Benefits

Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We’re big believers in rewarding people for the amazing work they do. Take a look at some of the fantastic benefits we offer:

• Learning and Development
• Health and wellbeing
• Pension scheme
• Cycle to work scheme
• Interest free season ticket loans
• Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more, check out: Working for Acas

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

• A CV that is no longer than 750 words long. Your CV will be used for reference only and will not be scored as part of the assessment.
  
  
• An evidence-based Personal Statement reflecting the Essential and Desirable criteria, as listed in the Person Specification section of this advert.
  
  Your Personal Statement should be no longer than 500 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did, how you did it and the outcomes.
  
  
• A 250-word response to the following Role-Specific Question*, which will be used to assess the 'Developing Self and Others' Behaviour:
  
  - Give an example of how you adapted your approach to develop individuals with different experience levels, learning styles or personal needs, while maintaining high standards of training delivery

*The panel will conduct an initial sift using the Role-Specific Question.

Please note that any information provided beyond the stated word limits will not be considered.

Applications that pass the initial sift will be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard, an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift, you may be placed on a ‘Hold’ status for up to 12 months, and if we are able to invite you to an interview, we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview which will take place via Microsoft Teams, and which will take place during weeks commencing 07 December 2026 and 14 December 2026.

It will be a Experience and Strengths based interview, and it will also include a Presentation (the presentation question and instructions will be sent to candidates who are invited to interview).

The following Essential Experience criteria will be assessed using the Presentation:

• Good communication skills (verbal and written)
• Competent with Zoom, Microsoft Teams and PowerPoint

The following Essential Experience criteria will be assessed using the interview questions:

• Experience of learning delivery (or transferable skills)
• Experience of meeting the needs of a group of stakeholders or customers in ways that recognise different learning/working styles and deliver impactful outcomes.
• Experience of identifying and developing capability and knowledge, including recognising your own or others’ learning needs and contributing ideas to improve ways of working with colleagues or partners.
• Ensuring colleagues or other stakeholders have a clear understanding of objectives, activities, and timeframes.

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:

• Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.

• Complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.

• You can find out more about the Disability Confident Scheme and Reasonable Adjustments.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : HR Recruitment Team
• Email : HRRecruitment@acas.org.uk

Recruitment team

• Email : HRRecruitment@acas.org.uk

Further information

If you feel your application has not been treated in accordance with the Code and wish to make a complaint, you should contact us on via HRrecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Job Description - G9 Training Delivery Officer Opens in new window (docx, 73kB)488962 - Candidate Information Pack - PDF Opens in new window (pdf, 908kB)